Federal Field Service Engineer
Posted on 3/15/2023
Washington, DC, USA
Experience Level
  • Location: Remote, Washington DC area (up to 70% travel)
  • Reports to: Director of Deployments
  • Direct Reports: 0
  • Your Impact
  • A Field Service Engineer engages in both pre and post-sale activities. (Deployment) He or she supports pre-sale with test and evaluations, and on-site consulting. Post-sale, he or she plans, coordinates, and executes program implementation following purchase of Axon Enterprise's Evidence.com, Axon body worn camera products, and Axon Professional Services Packages. A Field Service Engineer acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise's products and solutions, focusing on enhancement of the Evidence.com digital evidence management system capabilities to facilitate enhanced agency workflows and efficiencies. A Field Service Engineer is responsible for delivering exceptional experience for our Federal partners
  • BS/BA or equivalent knowledge and experience
  • Prior law enforecement background is preferred
  • Experience implementing and/or leading new programs of record
  • Experience with SAAS sales or support
  • Experience with project management and resource tracking
  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
  • Understanding of software and/or hardware, testing and deployment
  • Understanding and conversant about company, solutions and products' strengths, weaknesses, opportunities, and threats
  • Willing to travel weekly throughout North America and possible international travel
  • Experience working with law enforcement or military sales
  • Ability to work effectively, add value as a team member and assume leadership role within the team
  • Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
  • Ability to teach other members of the team and act as a mentor as required
  • Willingness to take ownership of accounts and account related actions
  • Must be able to coordinate across various groups and functional teams
  • Ability to perform tasks with little or no supervision
  • Demonstrate ability to implement, drive, track and report projects
  • Benefits listed herein may vary depending on the nature of your employment and the location where you work
  • Setup and deployment of all Axon Products (SW, Apps and Devices)
  • Maintaining the Agency's Evidence.com account
  • Give Agency best practice knowledge and lessons learned
  • Conducting on-site training on new features and products for the agency's leadership team(s)
  • Thoroughly documenting issues and workflows and suggesting new workflows to improve effectiveness of the Axon program
  • Providing on-site support for Axon products and their supporting infrastructures
  • Proactively monitoring the health of Axon equipment and providing “white glove” RMA support
  • Recording and tracking agency feature requests and major bugs
  • Connecting the Agency to “Early Access” programs for new products

1,001-5,000 employees

Military & defense technology
Company Overview
Axon provides electronic control devices to law enforcement and corrections agencies.
  • Medical, Dental, Vision
  • Fitness Programs
  • Mental Health
  • Pre-Tax Savings (401k, HSA, FSA)
  • Annual Bonuses
  • Stocks
  • Remote Work
  • Paid Time Off
  • Parental Leave
  • Room to Grow
  • Leadership Development Program
  • Learning and Development
Company Core Values
  • Be obsessed
  • Aim far
  • Win right
  • Own it
  • Join forces
  • Expect candor