Full-Time

Senior Technical Product Manager: Trust & Safety

Hybrid

Posted on 9/26/2024

Care

Care

5,001-10,000 employees

Online marketplace for caregivers and families

Consumer Software
Social Impact

Compensation Overview

$150k - $170kAnnually

+ Annual Bonus + Short-term Incentives + Long-term Incentives

Senior

Austin, TX, USA + 1 more

More locations: Utah, USA

Hybrid position requiring in-office presence 3 days per week (Monday/Wednesday/Thursday) in either Austin, TX or Salt Lake City, UT.

Category
Product Management
Product Strategy
Product
Required Skills
Agile
Data Science
Product Management
Requirements
  • 6-8 years of product management experience
  • 3+ years of Trust & Safety experience
  • Experience working with Machine Learning and AI tools and partnering with Data Scientists to glean insights from data and build models that scale
  • A quantitative degree (mathematics, engineering, computer science) is preferred
  • Experience working in a fast-paced, agile environment, preferably a consumer-focused or marketplace service
  • Experience developing product and user interface requirements
  • Ability to think strategically and implement methodically. Strong team-orientation
  • Detail-oriented, results-oriented & well organized with excellent follow-through
  • Ability to balance multiple projects simultaneously
  • Familiar with both front end and back end work, working with a full stack development team to build features.
Responsibilities
  • Identifying and measuring current trust scenarios and risk exposure and explaining how that exposure affects our various user groups
  • Prioritizing solutions based on user needs, business objectives and technical feasibility
  • Lead key projects, partnering with T&S Operations, Customer Care, Policy, Legal and Engineering, and other product teams across Care.com and help mitigate brand risk
  • Work on a product team to build, launch, and improve new and existing features
  • Ensure the availability and integrity of product data and facilitate post-analysis learning
  • Create detailed and clear product & testing requirements powered with metrics and OKRs
  • Collaborate cross-functionally to drive business results.

Care.com connects families with caregivers for children, seniors, and pets through an online marketplace. Families can find caregivers by browsing profiles that include background checks and reviews, ensuring they make informed choices. The platform operates mainly in the United States but also has a global reach. Care.com differentiates itself from competitors by offering a subscription model, where families pay for access to caregiver profiles and additional services like payroll management and insurance. The goal of Care.com is to simplify the process of finding reliable care for families while providing caregivers with opportunities to connect with those in need of their services.

Company Stage

IPO

Total Funding

$107.5M

Headquarters

Waltham, Massachusetts

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing eldercare demand as the U.S. population aged 65+ is projected to double by 2060.
  • Remote work trends increase demand for flexible childcare solutions on Care.com.
  • Rising pet ownership in the U.S. boosts demand for Care.com's pet care services.

What critics are saying

  • FTC lawsuit settlement may damage Care.com's reputation and user trust.
  • Increased competition from alternative platforms and traditional nanny agencies threatens market share.
  • Regulatory scrutiny could lead to stricter compliance and operational challenges.

What makes Care unique

  • Care.com offers a comprehensive marketplace for childcare, senior care, and pet care.
  • The platform provides subscription-based access to caregiver profiles and background checks.
  • Care.com operates globally, expanding its reach beyond the United States.

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