Full-Time
Desktop Technician
Xinnovit
No salary listed
Anaheim, CA, USA
In Person
Category
 IT & Security (1) |
|---|
Requirements
- Understanding of network, hardware, and software support.
- High level of professionalism when working with users over the phone and in person to create and maintain positive working relationships.
- Excellent troubleshooting skills.
- Ability to learn quickly and adapt to new technologies.
- Good interpersonal skills, verbal and written communication skills, resourcefulness, and the ability to prioritize multiple tasks.
- Personal initiative and ability to work with other team members.
- Ability to work in a fast paced environment.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with computers connecting to Local Area Networks, Wide Area Networks, and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.