Associate Shared Services Specialist

Mission

Deliver accurate and timely responses to bricksters across the globe on people related queries.

The Role

As an Associate People Ops Specialist, you will play a valuable role within the People Operations team by delivering a consistent and positive employee experience throughout the employee lifecycle. You will report to the Sr. Manager, People Operations and will be responsible for providing global support to employees and managers as the first point of contact for HR related requests that could expand to other areas in the future. You will partner across the organization to address specific requests, while delivering exceptional customer service. This role requires a proactive approach to managing employee inquiries research, liaise with other teams while managing competing priorities, and a commitment to driving process efficiency continuously. Collaboration and teamwork are core values of this role.

The impact you will have:

• Be the first contact for employee and manager inquiries lifecycle, ensuring timely and accurate responses to their questions and requests leveraging all available resources
• Assist employees with navigating internal resources, with a focus on promoting self service via Tier 0 options and BOT technology
• Escalate requests to other functions across the People team and reassign to different departments, with a focus on a seamless transition, clear communication and customer experience
• Partner with functional teams within the People group to maintain an updated matrix for escalation paths and resolver groups
• Support global employee lifecycle activities such as onboarding, benefits, compensation, documents, offboarding, people systems and other related processes
• Initiate Workday transactions including new hire data entry, basic data changes and document management, with a focus on data accuracy and efficiency
• Produce employee documents including offer modifications, employment verification letters, business visa letters and others while partnering with tech teams to automate similar processes
• Leverage data to identify opportunities for continuous process improvements to promote efficiency and scalability
• Create, adapt and maintain content for internal knowledge management to facilitate self service and knowledge dissemination across the People Operations team
• Execution of scheduled and ad-hoc tasks related to the employee lifecycle journey including several geographies and complexities
• Lead or co-lead projects and tasks as assigned to drive efficiency and experience for employees and managers 

What we look for:

• Bachelor's Degree or equivalent experience required
• 2+ year of HR shared services or generalist experience
• Experience working with various lifecycle processes across multiple regions (AMER, EMEA, APJ)
• Provide exceptional customer service
• Success with managing a high volume of work
• Adaptability to the fast paced environment of a growing company
• Analytical and detail oriented mindset able to spot trends, find causes and drive actions
• Active participant of continuous improvement initiatives
• Workday experience is a most, advanced knowledge of the tool is ideal
• Experience with automation projects for HR support in different platforms is highly desired
• Knowledge of AI basics, tools and process execution to deploy such solutions in an HR environment is a desired skill that will provide advantage as a selection parameter
• Continuous improvement methodology knowledge or certification is a plus
• Strong teamwork skills
• Solid communication skills written and verbal to interact with employees, partner teams and vendors