Essential Functions

• Support customers and outside sales team
• Prioritize and manage your workload in a fast-paced environment
• Field 50-100+ emails and phone calls daily
• Effectively communicate via email/phone
• Process requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance.
• Conferring and corresponding with sales reps and customers
• Supplying detailed product quotations which include calculating price and shipping
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process
• Attending sales meetings or educational activities to stay up to date on the latest technical developments with our products
• Participating in Inside Sales quote follow up activities and outbound calling

Experience, Education and Skills

• 2+ years of experience and/or a Technical degree preferred
• Previous experience working as a customer service or inside sales representative, ideally in a manufacturing or distribution environment; outside sales or purchasing experience within industrial distribution will also be considered.
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Working experience with Trend is a plus
• Strong analytical, mathematical, and mechanical aptitude
• Clear and concise verbal and written communication skills