Full-Time

Customer Service Representative / Inside Sales

Industrial Supply

Posted on 4/26/2024

SunSource

SunSource

1,001-5,000 employees

Industrial fluid power distribution and services

Industrial & Manufacturing
Food & Agriculture
Energy

Junior

Vaughan, ON, Canada

Required Skills
Sales
Communications
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • 2+ years of experience and/or a Technical degree preferred
  • Previous experience working as a customer service or inside sales representative
  • Proficient with software programs including Microsoft Excel, Microsoft Word, E-mail, and vendor pricing programs
  • Working experience with Trend is a plus
  • Strong analytical, mathematical, and mechanical aptitude
  • Clear and concise verbal and written communication skills
Responsibilities
  • Support customers and outside sales team
  • Prioritize and manage workload in a fast-paced environment
  • Field 50-100+ emails and phone calls daily
  • Effectively communicate via email/phone
  • Process requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance
  • Supply detailed product quotations
  • Inform customers of pricing, back orders, delivery, delayed shipments, and other order-related issues
  • Attend sales meetings or educational activities to stay updated on product developments
  • Participate in Inside Sales quote follow-up activities and outbound calling

SunSource specializes in industrial and mobile fluid power distribution, offering innovative solutions to reduce maintenance costs and increase productivity. Their comprehensive program includes design and engineering support, supply chain optimization, value-added services, and repair capabilities.

Company Stage

N/A

Total Funding

N/A

Headquarters

Addison, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

2%

1 year growth

10%

2 year growth

15%