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Senior Training Consultant
Posted on 6/14/2022
Orlando, FL, USA
Experience Level
Desired Skills
  • Knowledge and hands on experience selling or implementing ServiceNow training solutions or similar technical training solutions
  • Current ServiceNow Certified System Administrator (CSA) or 3+ years working with enterprise software
  • 5+ years of experience in Organizational Change Management (OCM) or training at an Enterprise level or reasonable equivalent)
  • 8+ total years of professional experience in an enterprise-level environment (or equivalent)
  • Strong working knowledge of MS Office applications, especially, Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals
  • An ability to consolidate and interpret technical information and translate it in a meaningful way for key partners
  • Experience incorporating analysis and reporting into programs
  • Strong executive presence and presentation skills at an Enterprise level
  • A focus on succeeding as a team and a customer-first mindset
  • Be the trusted expert in the full ServiceNow Training catalog and product portfolio; make recommendations on new or expanded offerings based on customer requirements
  • Collaborate with business partners and team members to design, propose, and execute on enterprise customer training strategies that span customer size and industry
  • Build relationships with ServiceNow services and license sales representatives to support pre-sales opportunities by creating value-based training solutions aligned to the customer's overall platform strategy
  • Influence, create, and maintain training playbooks and resources, including proposal templates and training plan templates
  • Provide leadership, guidance, and training to Services Account Executives and other members of the ServiceNow sales team on training approach, scope, and strategy for key customer accounts
  • Conduct formal Training Strategy Assessments for select ServiceNow accounts in collaboration with success squads to help customers leverage their training entitlements
  • Conduct account research to inform training strategies, including using the ServiceNow platform to run reports on training and financial data
  • Provide thought leadership around enterprise training best practices, including creating community blogs, internal knowledge articles, and interviewing subject matter experts
  • Curate resources and information for business partners and team members by distilling complex training topics down to digestible concepts, and then clearly documenting them
  • Be a training evangelist - present on training topics and the training strategy to other ServiceNow teams to guide awareness of the value of training in customer accounts
  • Define and test requirements for training sales tools used and promote continuous improvement of internal processes
  • Travel up to 20% (worldwide) per year

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.