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Sr. Manager Client Implementation Lead (Technical)
Posted on 4/26/2022
Washington, USA • Bellevue, WA, USA
Experience Level
Desired Skills
  • Lead the customer kick-off call , coordinate weekly calls with the Customer and Visa team
  • Lead Customer onboarding with payment networks and enable customers for payment tokenization
  • Coordinate Certification Tests, debug errors, review logs, request support to Token ID Dev Team
  • Extract Debug/troubleshoot information from TGS Service
  • Customer support during production ramp-up: coordinate calls with Customer support, design of launch plan, promotion to production (including sending promotion emails to client & stakeholders)
  • CIL supports Customer Support team in case of any incident during on call duty
  • CIL takes priorities and direction from Program Manager
  • Handover to production support team
  • Attend technical calls with the Customer Development teams during Testing and Certification
  • Project Management skills (follow-up, reporting status, identifying risks)
  • Willingness to take ownership of the project and follow-up with several internal and external areas to get things done
  • Customer oriented attitude
  • Must have experience in JSON API testing using testing tools like Postman , SoapUI, Apigee, etc
  • Must have troubleshooting skills experience with clients checking logs ( Splunk)
  • Must have Cryptographic knowledge & Key Management
  • Prior B2B technical integration experience with Customer
  • Experience in Client Onboarding process
  • Basic Understanding of B2B API integration
  • Customer facing (communicative) skills
  • Training/Presentation skills
  • Knowledge of Testing & Certification processes for B2B Integrations
  • Planning skills
  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Bachelor's degree or equivalent education
Desired Qualifications
  • Self-Starter
  • Energetic personality
  • Positive attitude
  • Team player
  • Excellent verbal and written skills in English
  • At least 3-5 years' experience in a similar job
  • A hands-on attitude is crucial
  • Preferred: Knowledge of SaaS product lifecycle
  • Preferred: Knowledge of Payment systems
  • Preferred: Knowledge of cryptography and HSMs
  • Preferred: knowledge / experience of Java and related technologies

10,001+ employees

Leading credit card company
Company Overview
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.