Associate Account Manager

About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method^TM, an adaptive method combining in-clinic treatments from certifiedskincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

About the role

The Associate Account Manager (AAM) plays a critical role in accelerating growth within the Medical Channel by expanding opportunity across white-space territories, converting inbound and outbound leads, and strengthening engagement with unmanaged and dormant accounts. This role is responsible for generating new business, deepening account potential, and introducing medical professionals to the value of the Face Reality portfolio. 

The AAM serves as key contributor to revenue growth through consistent execution of defined sales processes, including prospecting, onboarding and account development. In addition to driving immediate revenue, this role partners cross-functionally to deliver a seamless customer experience, assists with growth strategies that support sell-through, and identifies when accounts meet predefined criteria transition into the managed portfolio. 

This role operates within established sales guidelines, pricing structures, and account management processes, and does not have authority to independently set pricing, contractual terms, or company policy. Work is reviewed and guided by management.  

The ideal candidate is commercially driven, highly organized, and skilled at building trusted relationships through structured outreach and follow-up. This role requires a proactive, solutions-oriented mindset, thrives in a fast-paced environment, metrics driven sales environment. 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Territory & Account Development

• Grow unmanaged accounts in white-space territories by identifying expansion opportunities and executing outreach plans to increase account volume
• Own and develop new accounts generated through inbound leads within white-space territories
• Identify medical accounts currently in the unmanaged portfolio and evaluate engagement levels and growth potential using established criteria to support account transition recommendations
• Assess opportunities for account reactivation in accordance with defined processes; account transition decisions are finalized by management or based on pre-established criteria
• Maintain responsibility for assigned accounts unless and until a Business Development Manager (BDM) is assigned or a formal account transition occurs

Sales & Business Development

• Proactively prospect and qualify new leads through outbound calls, emails, and social outreach efforts
• Conduct virtual meetings and product demonstrations to educate prospective accounts on the Face Reality product line and partnership opportunities
• Sell and coordinate training opportunities for new accounts
• Support new accounts through the first-order process, onboarding and early-stage growth
• Build and maintain strong relationships with medical professionals, medspas, and key decision-makers
• Partner with accounts to drive engagement and reorder activity through consistent follow-up and execution of approved sales initiatives
• Demonstrate the ability to both sell into accounts and coach clients on strategies to effectively sell through to their own customers
• Meet or exceed sales targets, outreach metrics, and pipeline growth goals

CRM & Account Transition Management

• Maintain accurate and timely records of all sales activities, customer interactions, pipeline updates, and account notes within Zoho CRM
• Log comprehensive CRM notes in Zoho CRM to ensure visibility into account activity, opportunities, customer needs, and next steps
• Trigger and coordinate account handoff processes when accounts meet defined transition criteria or geographic coverage changes
• Partner closely with BDMs to support smooth account transitions and continuity of customer experience 
• Adhere to established service level agreements (SLAs) related to account handoffs and communication workflows
• Support collaborative growth strategies between AAM and BDM teams in markets with active BDM coverage

Cross-Functional Collaboration & Market Intelligence

• Collaborate cross-functionally with Customer Service, Education and Marketing teams to ensure a seamless onboarding and customer experience
• Work collaboratively with BDMs and internal teams to support sales initiatives, account engagement efforts and transition processes as directed
• Stay informed on industry trends, competitor activity, customer feedback, and emerging opportunities to help inform sales strategy

Reporting & Account Insights

• Track and report on KPIs related to lead generation, outreach activity, conversion rates, pipeline growth, account retention, and overall sales performance
• Analyze account engagement and sales activity to identify opportunities for growth and improved customer support

Required Qualifications

• 4-6 years of inside sales, business development, or account management experience, preferably within skincare, aesthetics, medical, beauty, or related industries
• Proven ability to prospect, qualify leads, and manage a sales pipeline effectively
• Strong communication and presentation skills, including experience conducting virtual meetings and demos
• Highly organized with strong attention to detail and follow-through
• Experience using CRM platforms, preferably Zoho CRM
• Self-motivated, resilient, and comfortable working in a fast-paced sales environment
• Ability to collaborate cross-functionally and contribute positively to team culture
• Passion for skincare, aesthetics, wellness, or the medical channel preferred

Preferred Skills

• Experience supporting medical, aesthetic, dermatology, medspa, or professional skincare accounts
• Familiarity with outbound sales strategies and social selling techniques
• Strong analytical skills with the ability to interpret sales metrics and pipeline data
• Experience working in a high-growth or rapidly evolving sales organization preferred

PHYSICAL REQUIREMENTS:

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions, provided such accommodations do not impose an undue hardship. The physical demands of this role include frequent sitting, standing, walking, lifting and carrying items under 25 lbs, pushing/pulling, extending/reaching, grasping objects, and keyboarding. The position also requires speaking, hearing to exchange information, and both near and far visual acuity. Twisting and other activities may occur occasionally. A detailed breakdown of physical demand frequency is available upon request.

Salary: $39 - $42 per hour plus commission and a full benefits package *Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.

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