Operations and Maintenance Technician

Title:Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop
Level:Mid-Level
Department:Cloud Operations / Infrastructure Services
Reports To:Cloud Operations Manager or Infrastructure Team Lead

Position Summary

The Operations and Maintenance Technicianis responsible forsupporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.

Key Responsibilities

Azure Landing Zone Operations Support

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. 

• Monitor platform health, configuration compliance, and resource performance across Azure environments. 

• Assistwith administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. 

• Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, andissueremediation. 

• Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.

• Assistin incident response, root cause analysis, and problem resolution for Azure platform-related issues. 

• Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. 

Azure Virtual Desktop Support

• Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces,FSLogixprofiles, and user access configurations. 

• Monitor AVD service health, user session performance, host availability, and capacityutilization. 

• Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. 

• Assistwith session host provisioning, image updates, scaling support, and maintenance activities. 

• Support integration and operational coordination with identity, networking, storage, and endpoint management teams asrequiredfor AVD service delivery. 

• Helpmaintainsecure and stable end-user virtual desktop environmentsin accordance withorganizational standards. 

• Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation. 

Incident, Change, and Service Operations

• Respond to incidents, service requests, and operational alerts within defined service levels. 

• Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services. 

• Execute approved changesin accordance withchange management procedures and maintenance windows. 

• Identifyrecurring issues and contribute to problem management and continuous service improvement efforts. 

• Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues. 

• Provide after-action documentation and operational reporting as needed. 

Required Qualifications

• 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience. 

• Microsoft Certified: Azure Administrator Associate

  and Microsoft Certified: Azure Virtual Desktop Specialty

• Hands-on experience supporting Microsoft Azure infrastructure in an operational environment. 

• Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies. 

• Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery. 

• Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization. 

• Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards. 

• Understandingof incident,problem, andchangemanagement practices in an enterprise IT environment. 

• Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment. 

• Strong troubleshooting, documentation, and communication skills.

• US Citizenship required.

Preferred Qualifications

• Experience supporting enterprise Azure Landing Zone implementations. 

• Experience withFSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting. 

• Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD. 

• Exposure toinfrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform. 

• Experienceoperatingin regulated orsecurity-sensitive environments. 

• Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications. 

Technical Skills

• Microsoft Azure administration 

• Azure Virtual Desktop operations 

• Azure networking fundamentals 

• Azure Monitor and Log Analytics 

• RBAC and Azure Policy 

• Virtual machines and storage services 

• FSLogixprofile management 

• PowerShell scripting for operational tasks 

• Incident and change management platforms 

• Technical documentation and runbook maintenance 

Soft Skills

• Strong analytical and troubleshooting ability 

• Ability to manage multiple operational priorities 

• Clear written and verbal communication 

• Detail-oriented with a focus on service reliability 

• Team-oriented mindset with strong customer support focus 

• Ability to work independently within established operational processes 

Typical Duties in This Role

• Investigate and resolve AVD user login or session performance issues 

• Review Azure monitoring alerts and take corrective action 

• Support subscription and policy compliance checks within the landing zone 

• Maintain host pool health and coordinate session host updates