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Sr Staff Outbound Product Manager
Posted on 1/24/2023
Santa Clara, CA, USA
Experience Level
Desired Skills
Microsoft Azure
  • 7+ years experience as a Product Manager, Product Owner, Consultant or Product Analyst in a commercial software product company
  • Some experience in a B2B client facing role utilizing the ServiceNow platform to bring success to client base
  • Experience with ServiceNow platform and knowledge of IT Service Management, Microsoft products as well as management processes and practice
  • Knowledge and experience on Microsoft centric products(MS teams, Office 365, Azure etc)
  • Experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos
  • Insights development: able to create insightful narrative based on customer feedback
  • Own Community presence and “first-value” content for the solutions
  • Act as SMEs for the other BUs to help with renewals and escalations
  • Provide Best Practices documentation
  • The ability to learn new technical concepts quickly
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers
  • Think strategically, learn fast and communicate with impact
  • Comfortable delivering product presentations to large audiences
  • Must enjoy working in a highly collaborative environment
  • Work closely with our sales team and customers to enable and evangelize our strategy and bring back ideas to the MSFT roadmap discussions
  • Provide awareness and context to the Field Sellers ahead of live pitch in Services Seller meetings
  • Be the voice of the customer when evaluating day-to-day development decisions
  • Collaborate with Product Marketing to produce go-to-market materials
  • Engage with customers directly to lead adoption and success stories on leveraging ServiceNow Products
  • Build relationships with stakeholders and support them through adopter programs and more to understand their pain-points and vision of issues in the field with product
  • Work closely with product managers to provide them with insight from the field and customer use-cases to influence product roadmap
  • Evaluate segment, market and opportunities with sales teams to drive automation, product usability on released product and in market evangelizing
  • Evaluate which upcoming applications and features are the most relevant to customers to clearly define uses cases and problems that these applications and features solve
  • Adapt and learn quickly from training, Support and Professional Services to assure smooth uptake of new product features

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble