Full-Time
Customer Relation Specialist 2
Posted on 12/11/2025
Sumitomo Electric Wiring Systems
1,001-5,000 employees
Supplier of automotive electrical systems.
No salary listed
El Paso, TX, USA
Hybrid
Hybrid role requiring at least three in-office days per week; remote work allowed off-site.
 Operations & Logistics (1) |
|---|
- Education: Bachelor degree with concentration on Supply Chain Management or similar study preferred.
- Work Experience: 3 - 5 year minimum experience in production and/or material planning and warehouse operations.
- Skills/Certifications: English fluency required.
- Business Spanish reading, typing, and speaking proficiency required.
- Proficient Microsoft Applications (Excel, Access, Power point, word) skills required.
- Strong mathematical skills required.
- Excellent oral and written communication skills required.
- Must be able to perform in a stressful environment.
- Plan, direct and coordinate the storage and distribution of automotive products for OEM, PIA Automotive Accounts.
- Resolve demand related problems both internally and externally.
- Ensure exact delivery and excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquiries.
- First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
- Build and maintain a good business relationship with clients by providing prompt and accurate service so as to promote customer loyalty and satisfaction.
- Responds to and provides solutions for customer’s complaints through the creation of 8D, STR or customer specific corrective action reports.
- Responsible for data integrity of reports being submitted and data being entered within the customer specific programs.
- Continuously train and develop the SEWS team with the knowledge and understanding of all customer procedural requirements in order to achieve 100% on-time delivery performance and customer satisfaction.
- Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL’s, DLC’s, rework instructions and shipment schedules.
- Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
- Program management activities related to internal/external costs, production problems, delivery and performance ratings; MMOG activities and corrective action requests.
- Sequential manufacturing / scheduling / international business / import experience preferred
- FORD system, FCA esupplierconnect portal experience preferred
- Knowledge of the effective manufacture and distribution of finished goods, primarily on automotive industry.
Sumitomo Electric Wiring Systems (SEWS) makes electrical systems for cars. Its products include electrical distribution systems, components, and electronics that help power and control a vehicle’s electrical functions. These parts are designed to be installed in vehicles to manage power flow, sensors, and other electronic systems so cars run reliably. SEWS differentiates itself through a long, trusted brand name from Sumitomo Electric Industries and a focus on quality, on-time delivery, and cost competitiveness, backed by safety and a strong global parent company. The company aims to supply high-quality electrical systems to the automotive industry and support the development of intelligent, connected cars.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Newcastle upon Tyne, United Kingdom
Founded
1986
Simplify's Take
What believers are saying
- Grid interconnection demand drives HVDC cable adoption across continents.
- EV transition requires specialized high-voltage components SEWS manufactures.
- EUR 500 million Corridor A-Nord contract validates technology leadership.
What critics are saying
- Aptiv's 40% lighter aluminum harnesses displace SEWS copper designs.
- Yazaki captures 15% more GM contracts via Mexico cost advantage.
- Zonal architecture mandates reduce traditional copper harness market 25% by 2027.
What makes Sumitomo Electric Wiring Systems unique
- 525 kV XLPE HVDC cable system installed in Germany Corridor A-Nord project.
- Integrated high-voltage connectors, harnesses, and junction boxes for EV platforms.
- Tripartite automotive structure: sales, design-manufacturing, and dedicated R&D divisions.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Hybrid Work Options
Tuition Reimbursement