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Full-Time

Sales Support Specialist

Posted on 9/4/2024

Waterworks

Waterworks

501-1,000 employees

High-end bath and kitchen design products

Consumer Goods
Design

Compensation Overview

$25 - $28Hourly

+ Bonus

Junior, Mid

Atlanta, GA, USA

Position requires onsite presence in Atlanta.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Requirements
  • 2+ years administrative or project management experience.
  • Strong organizational skills.
  • Excellent verbal and written communication.
  • Proficient in Microsoft Office.
Responsibilities
  • Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
  • Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
  • Manage and track all order reporting data.
  • Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
  • Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
  • Other duties and responsibilities as assigned.

Waterworks specializes in high-end bath and kitchen design, offering luxury products such as faucets, lighting, and fittings. Their products combine American ingenuity with European craftsmanship, appealing to homeowners, interior designers, and architects who prioritize elegance and functionality. Waterworks sells directly to consumers through their website and collaborates with designers and architects, providing exclusive collections like R.W. Atlas that feature unique designs and materials. The company stands out by focusing on design authenticity and innovation, ensuring their products serve as both functional items and statement pieces. Their goal is to enhance the ambiance of spaces while delivering personalized design assistance to meet clients' specific needs.

Company Stage

M&A

Total Funding

N/A

Headquarters

Danbury, Connecticut

Founded

1978

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Simplify's Take

What believers are saying

  • Waterworks' focus on luxury and quality attracts a discerning clientele, ensuring a stable and high-margin customer base.
  • The company's exclusive collections, like R.W. Atlas, highlight their dedication to unique and high-quality design, appealing to both consumers and professional partners.
  • Direct sales through their website and partnerships with designers and architects create multiple revenue streams, enhancing financial stability.

What critics are saying

  • The luxury home fixtures market is highly competitive, requiring continuous innovation to maintain market position.
  • Economic downturns could impact consumer spending on high-end products, affecting Waterworks' revenue.

What makes Waterworks unique

  • Waterworks focuses on high-end bath and kitchen design, combining American ingenuity with European craftsmanship, unlike competitors who may not emphasize this blend of styles.
  • Their commitment to design authenticity and innovation ensures that their products serve as both functional and statement pieces, setting them apart in the luxury market.
  • Personalized design and shopping assistance provide a tailored customer experience, which is a significant differentiator in the luxury home fixtures market.
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