Account Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

• 13 months maximum term contract

• Make an impact for the betterment of our customers and patients

• Agile, flexible and empowering work environment on offer

An exciting opportunity has arisen to take an Account Manager role in the Tissue Diagnostics team in our Customer Success Community.  The focus of this community is to deliver annual financial targets (total sales and operating profit), while working in a customer focused team who can think and act both short and long term; achieving a win/win for customers and RDA. This will be achieved through high customer engagement, creating exceptional customer experiences, ensuring all customer interactions are executed with precision and accuracy, and that marketing strategies and campaigns are successful within the market.

Leveraging your Tissue diagnostic sales experience, you will lead the sales execution of RDA through the provision and coordination of all sales activities for existing and new solutions and products, management of customer and sales data and implementation of local and international Marketing campaigns in order to achieve the overall vision and goals.  Collaboration is the key for success in this role, and therefore you will work hand in hand with all communities across RDA.  As a member of the sales execution team and reporting into the National Sales Manager, Tissue Diagnostics, you will specifically collaborate with Commercial Excellence, Customer and State Business Partners, Finance Business Partners, Strategy and Solutions and all Business support functions to ensure you deliver success to your community.

As an Account Manager, you will support existing customers and develop new opportunities within the Anatomical Pathology market through analysis of market needs and identification of opportunities for growth.  This will be achieved by promoting the value that Roche can provide through innovative approaches to improving customer’s success. 

Your role will require outstanding communication and sales skills and in conjunction with the Roche Customer Success Community, you will become the face of Roche Diagnostics to your customers.  You will work with the Customer Success Community to remove any road blocks that may get in the way of success and support your colleagues to be the best version of themselves every day. 

You will help foster a culture of continuous feedback, accountability and passion for making a difference in patient’s lives.  The customer is to be at the center of everything you do and you will play a part in achieving the RDA vision of better outcomes for everyone in Australia.

As a member of the Customer Success Community, you will have responsibility towards supporting the success of the entire community, and are required to think and operate at a higher level.

Who You Are:

You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.

To be successful in this position you will need to be experienced in complex sales.  You will also be able to demonstrate the following:

• Outstanding communication and sales skills and extensive market knowledge with minimum 3 years’ experience in Tissue Diagnostics.

• You will have an entrepreneurial flair, curiosity, resilience and tenacity.

• Your brand will be one of authenticity, integrity and passion for Customer success

• Ability to look at the big picture and detailed view of the customer to get people to think differently

• You will have a natural ability to influence both internally and externally and not be afraid to respectfully challenge the status quo.

• Be results driven and have commitment & passion to succeed

• Highly developed financial and commercial acumen

• Commit to owning your professional development

• The ability to think and plan strategically

• High computer literacy and technical ability

• Ability to travel interstate and internationally as required by the position

A valid driver’s license is essential.

This role is only open to candidates that have full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies- Roche has a dedicated in-house Talent Acquisition team.

What we offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.