Full-Time

Facilities Specialist

Posted on 8/18/2026

Deadline 8/11/27
Teleperformance

Teleperformance

10,001+ employees

Outsourced customer experience management services

Compensation Overview

$19/hr

Richmond, VA, USA

In Person

On-site Monday-Friday from 9:00 AM to 5:30 PM, or as facilities needs require.

Category
Facilities Operations (2)
,
Required Skills
Microsoft Office
HVAC
Cybersecurity

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Requirements
  • At least 6 months of facilities management experience in a Facility Coordinator role is preferred.
  • A minimum high school diploma or GED equivalent is required.
  • Must be able to work from 9:00 AM to 5:30 PM Monday through Friday, or when facilities are needed on-site.
  • Proficiency with computers and Microsoft Office applications is required for communication and reporting through email, messaging applications, work-order ticketing systems, and incident reports.
  • Ability to read and follow verbal and written instructions.
  • Basic understanding of engineered building systems, including HVAC, CRAC units, electrical distribution systems, standby diesel generators, UPS systems, fire alarm systems, fire sprinkler systems, security alarms, badge access systems, CCTV systems, and digital media or digital signage systems.
  • Basic understanding of space planning, furniture systems, IT networking systems, janitorial services, groundskeeping, vendor contract management, construction processes, and EPA regulations.
  • Ability to work closely with the assigned Regional Facility Manager and Corporate Physical Security Manager to ensure employee and asset safety and security.
  • Ability to read, understand, and follow Standard Operating Procedures regarding corporate security and environmental, health, and safety policies.
  • Good time-management, critical-thinking, interpersonal, communication, and conflict-resolution skills.
  • Ability to remain calm, focused, and goal-driven in a hectic environment.
  • Ability to clear an extensive background check.
  • Ability and aptitude to use hand tools and power tools when required.
Responsibilities
  • Oversee vendors and contractors to maintain buildings, grounds, and operations.
  • Move furniture and equipment as needed.
  • Inspect buildings and grounds daily to identify safety issues, repair issues, and maintenance needs.
  • Coordinate maintenance activities with Regional Facility Managers and local contractors.
  • Maintain compliance with site environmental, health, and safety regulations.
  • Maintain compliance with fire and life safety systems.
  • Maintain compliance with company security policies covering site physical security and IT cybersecurity.
  • Submit vendor and contractor invoices for payment as part of site business administration duties.
  • Maintain working relationships with site leadership.
  • Work a guaranteed minimum of 40 hours per week.
  • Remain on call and respond to after-hours emergencies, planned critical maintenance, or special events; occasional work over 40 hours may be required and is overtime eligible.
  • Assist other departments with site needs.
Desired Qualifications
  • At least 6 months of facilities management experience in a Facility Coordinator role is preferred.

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company Size

10,001+

Company Stage

IPO

Headquarters

Paris, France

Founded

1978

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Simplify Jobs

Simplify's Take

What believers are saying

  • February 26, 2026 guidance targets 0%-2% revenue growth and 14.6% EBITA margin.
  • TP expects €100 million-plus annual AI savings, with half booked in 2026.
  • The May 21, 2026 dividend rose to €4.50, signaling cash confidence.

What critics are saying

  • Portugal cut 240 jobs in October 2025, proving AI and restructuring already destroy roles.
  • Q1 2026 came in below guidance, exposing weak demand despite the transformation.
  • The ZP Better Together debt-financed deal and €70-90 million restructuring strain free cash flow.

What makes Teleperformance unique

  • TP.ai Data Services and Agents Only combine human-in-loop talent with AI workflows.
  • LanguageLine's ZP Better Together acquisition made TP stronger in accessibility and interpreting.
  • Jorge Amar's March 16, 2026 appointment brings McKinsey digital customer-care discipline.

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Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Health Insurance

Dental Insurance

Employee Referral Bonus

Company News

PR Newswire
Jun 18th, 2025
TP fuels expansion of TP.ai Data Services with acquisition of Agents Only

/PRNewswire/ -- Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents...

PR Newswire
Mar 20th, 2025
Tp Named A Leader In Everest Group'S 2024 Experience-Driven Integrated Bfs Operations Peak Matrix® Assessment

Everest Group assessed 18 leading providers globally for its Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment, evaluating their capabilities in delivering integrated services across key domains, including retail banking, lending, and payments. TP was recognized as a Leader for its expertise, its experience in the banking and financial services industry, technology, and customer-centric approach, with a suite of banking and financial services solutions including account servicing, customer onboarding, credit evaluation, and payments processing. "By recognizing buyers' desire for end-to-end services, TP created its OneOffice offering for delivering integrated front-to-back operations across lending, payments, and financial crime segments," says Suman Upardrasta, Vice President, BFSI at Everest Group. "TP possesses its in-house technology as well as the digital services expertise of the recently acquired Majorel, which address the rising demand for digitally driven operations. These capabilities have earned it recognition as a Leader in Everest Group's Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.". In naming TP a Leader in the assessment, Everest cited TP for its extensive operational scale and technology, including its digital services arm TP Infinity and TP's strengthened global presence

TechMoran
Mar 11th, 2025
Nigerian Tiktok Content Moderator Found Dead In Nairobi

A Nigerian national working as a TikTok content moderator for Teleperformance Kenya was found dead in her apartment in Nairobi. The deceased, identified as Ladi Anzaki Olubunmi, had reportedly been missing from work for three days before her colleagues raised concerns, leading to the discovery of her body on March 7, 2025 at her apart at Studio 103 in Lower Kabete, Nairobi.Olubunmi, who had been working in Kenya for over two years, was allegedly struggling with work-related stress and had expressed a strong desire to return home to Nigeria. Reports indicate that she faced difficulties obtaining the necessary travel permits, preventing her from visiting her family for an extended period.Teleperformance Kenya, the outsourcing firm contracted to moderate content for TikTok, has denied allegations that Olubunmi was denied leave. In an official statement, the company termed the claims as “baseless and untrue.” The firm also refuted accusations that employees lacked proper work permits that restricted their ability to travel home.Following Olubunmi’s tragic death, her family is now facing financial constraints in repatriating her body to Nigeria. With the high costs involved, they are reportedly considering the possibility of laying her to rest in Nairobi. The incident has sparked renewed scrutiny into working conditions for content moderators, particularly those employed by third-party firms

PR Newswire
Feb 19th, 2025
Teleperformance Forms Strategic Partnership With Real-Time Speech Understanding Provider Sanas As Part Of Its Growth Strategy To Accelerate Ai Development And Reinvent Customer Experience

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base. TP becomes exclusive reseller of Sanas speech understanding technology for many of the world's biggest organizations and most valued brands. TP makes equity investment of approximately $13 million in Sanas

TechCrunch
Feb 19th, 2025
Sanas Taps Ai To Change Call Center Workers’ Accents In Real Time

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by 2027. There’s no shortage of vendors providing voice and speech recognition solutions, but some newer upstarts have managed to carve out niches. Sanas is a good example. Founded in 2020, the company develops software that uses AI to adjust a speaker’s accent in real-time. “At Sanas, we believe that while technology is transforming the industry, it shouldn’t replace human connection, but rather, enhance it,” Sharath Keshava Narayana, Sanas’ co-founder and president, told TechCrunch