Value & Risk Strategy Manager

About the Team: 

Product Marketing joins forces with Value Engineering forming a high-impact team in the marketing organization. This growing team focuses on differentiated, simplified messaging and engagements that simplify the complexities of SaaS security. Concise and accurate value articulation shrinks decision time and improves buyer confidence.

About the Role: 

We are seeking a manager to lead the execution of customer-facing workshops and deliverables, focusing on driving value realization for both prospects and existing customers. This role will be hands-on, directly working with clients to facilitate impactful sessions that ensure they derive full value from our platform. The ideal candidate will be focused on delivering results and driving adoption throughout the customer lifecycle.

Key Responsibilities

• Customer-Facing Workshops: Lead and deliver strategic workshops and sessions with customers and prospects, focusing on driving value realization and business outcomes.
  
  
• Value Communication: Partner with sales and customer success teams to clearly communicate the value of our platform, ensuring customers understand how to maximize its potential.
  
  
• Customer Success: Collaborate with technical account managers and customer success teams to ensure clients are achieving their desired outcomes and adopting the platform successfully.
• Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure customer expectations and deliverables are aligned.
• Execution of Deliverables: Provide direct support to customers by executing tailored workshops, presentations, and follow-up actions to drive engagement and adoption.

Qualifications

• Experience: Minimum of 5 years in a customer-facing, business value, or strategic role, preferably within SaaS, cybersecurity, or similar industries.
  
  
• Customer Engagement: Proven experience working directly with customers, facilitating workshops, and delivering measurable business outcomes.
  
  
• Solution Delivery: Demonstrated ability to deliver tangible results and solutions that drive customer value and satisfaction.
  
  
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to diverse audiences.
  
  
• Collaboration: Experience working cross-functionally with sales, customer success, and product teams to ensure alignment and successful delivery of value-driven initiatives.