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Payment Operations Associate
Posted on 10/12/2022
Remote in USA
Experience Level
Desired Skills
  • 1+ years of experience in operations or customer support role
  • A love of task-based, operational work and a passion for customer experience, specifically in relation to payment issues
  • Ability to identify pain points in daily operations and advocate for change
  • Patience, empathy, and the ability to stay level-headed in high-stress situations
  • Strong analytical and communication skills
  • Strong mathematical and excel skills
  • Technical aptitude and the ability to pick up new skills quickly
  • BA or BS Degree or higher
  • Become knowledgeable on Eventbrite's payment products, tools, features, and processes -- including knowledge about limitations and best practices
  • Ensure organizers get paid on time, every time
  • Provide support for escalated payment issues globally provide instruction and guidance about payment features/processes to existing customers as well as other internal teams
  • Analyze payment data using Excel, SQL, and other analytical tools (note: SQL skills are not required to apply for this role)
  • Educate and cultivate internal knowledge related to all things payments

501-1,000 employees

Online event planning services
Company Overview
Eventbrite's mission is to bring the world together through live experiences. The company operates an online ticketing and event management platform.
  • We care about your mental health and wellbeing. Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.
  • Ongoing training and career development is an important part of our culture. We offer unlimited access to courses in Udemy, language exchange programs, internal training, wildtalks, workshops and weekly sessions with our CEO
  • Work-life balance is extremely important to us. Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.