Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals.

In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary

Reporting to the Core Operations Lead, the senior associate position is part of the Operations team within Product & Technology’s.

As a Senior Associate, you will play a key role in developing and implementing communication strategies that enhance the effectiveness of Technology services and initiatives within the organization. This position is responsible for creating clear, concise, and engaging content for various communication channels to ensure that technical information is accessible and understandable for all stakeholders.

In addition, you will play a key role in managing software renewals, liaising with various stakeholders tofulfill the request end to end.

The ideal candidate must have a great attitude, is resourceful, self-starter/driven, have the ability to adapt to a changing landscape and develop/execute on a project plan.Proficiency with Power BI and Alteryx and has a genuine passion for working with data to drive informed decision-making.This individual must have excellent organizational skills in order to manage multiple and competing priorities and deal with stakeholdersat all levels. The individual must also be competent at relationship building and possesssuperior communication skills, both written and oral; as well as collaborate with cross-functional teams, manage relationships.

This position is expected to have on call responsibilities where needed during Major Incidents where communications need to be sent out to staff.

Major Responsibilities

Communications activities: (30%):

Develop and implement communication plans for EIT projects and initiatives.

Create and distribute content via newsletters, emails, intranet, presentations, and Viva Engage.

Translate complex technical information into user-friendly language for non-technical stakeholders.

Manage the P&T department's communication calendar to ensure timely messaging.

Serve as a liaison between P&T and other departments to facilitate effective communication.

Monitor stakeholder feedback to refine communication strategies and content.

Maintain and update P&T content on the intranet and other platforms.

Organize and facilitateP&T workshops, webinars, and training sessions.

Support crisis communication efforts during Major Incidents or outages.

Stay informed on Technology communication trends and best practices to enhance the department's efforts.

Software Asset Management and Renewals (60%)

Serve as a key player in managing software assets, ensuring compliance, cost-effectiveness, and efficiency.

Utilize Power BI and Alteryx for data analysis and visualization to provide insights into software asset management.

Collaborate with cross-functional teams to gather, analyze, and interpret software asset information.

Manage and oversee the software licensing process to ensure compliance with legal and organizational policies.

Track and maintain an inventory of software licenses and renewals, ensuring timely renewals to avoid lapses.

Collaborate with P&T and procurement teams to forecast software needs and budget for upcoming license renewals.

Educate and advise stakeholders on software licensing terms, usage rights, and compliance requirements.

Develop and implement procedures for software audits to ensure compliance with licensing agreements.

Maintain accurate records of software usage and licensing agreements for audit and reporting purposes.

Identify opportunities to optimize license usage and reduce costs through consolidation or alternative solutions.

Respond to internal queries regarding software licensing issues and provide guidance as needed.

Stay updated on industry trends and changes in software licensing to inform strategic decisions.

Process Improvement and Innovation (10%):

Continuously evaluate and recommend improvements to software asset management processes.

Experiment with different tools and methodologies to enhance efficiency in software asset tracking.

Stay informed about industry trends and emerging technologies in software asset management.

Qualifications

Educations & Professional Certification (Required and/or Preferred)

Excellent organizational and time management skills in order to manage multiple / competing priorities to conclusion

Work Experience

At least 3 years of technical and creative writing experience

Experience working in technology sector and/or with digital business solutions

Technical skills & Specialized Knowledge

Proactively anticipates and manages client expectations by:

communicating expected timelines

prioritizing activities and raising any issues or risks

gaining consensus on what needs to be done

Strong understanding of the complexities associated with financial reporting and governance within a large organization

Experience in establishing, monitoring and reporting performance indicators and performing ROI analysis

General Attributes

Exceptional critical thinking skills and attention to detail.

Excellence in customer service, positive, proactive “can do” attitude, strong interpersonal and communication skills

Assertiveness to obtain completion of project tasks and next steps by team members that sit outside of Insights & Reporting or completely outside of Products & Technology

Able to work independently with minimal supervision

Excellent discretion when dealing with sensitive information.

Flexible and able to work with a wide range of cultures, understanding social, economic and cultural differences between the stakeholders we work with

A self-starter who is quick to learn and apply new concepts.

Accepting and willing to take on both complex and simple tasks.

Communication/ Interpersonal Skills

Excellent English verbal and written communication skills with the ability to communicate effectively with senior managers and directors within the firm

Demonstrates professional attitude, discretion, integrity and tact at all times

Is attentive to detail and makes sure no balls are dropped and can manage in an ever-changing environment

Customer/ Client Service

Exceptional client relationship skills & understanding of client needs isrequired and proactively communicate with clients (internal & external) to meet deadlines.

Self-starter who is able to manage their own time / work, work well under pressure, prioritize and meet tight deadlines.

Stakeholder management skills, including navigating pushback, advocating for your ideas, and willingness to change course quickly

Problem Solving/ Judgement/Decision Making

Ability to prioritize, manage time, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion

Accountability/ Impact of Decisions

This individuals work will contribute to the high functioning team and ensure that all areas of the team are moving forward

Decisions made by this role impacts their own work, further impact of error is mitigated

Leadership and Coaching

No direct reports.

Sensory and Physical Efforts

Working Conditions & Travel Requirements (if applicable)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Data Analytics, Business Intelligence and Reporting Tools (BIRT), Business Intelligence Development Studio, Communication, Competitive Advantage, Continuous Process Improvement, Creativity, Data Analysis and Interpretation, Data Architecture, Database Management System (DBMS), Data Collection, Data Pipeline, Data Quality, Data Science, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Industry Trend Analysis {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

June 30, 2025

Software Renewal & Communication Analyst

PricewaterhouseCoopers (PwC)

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