Key Responsibilities

• Develop and maintain relationships with clients to understand their business, risks and opportunities 
• Create Client Success plans to outline clients’ business goals and priorities. 
• Help drive adoption of Versana offerings 
• Deliver value to clients by improving retention, renewal and adoption rates that are in line with the success strategy 
• Build strong internal relationships across sales, support, product and development to deliver solutions to our clients 
• Maintain proactive contact with clients throughout Versana journey 
• Contribute to internal knowledge opportunities within Client Engagement team and Versana 
• Actively manage accounts to identify risks early and provide valuable input to moderate  

Must Haves

• Bachelor’s Degree or equivalent work experience 
• 5+ years of experience in a customer facing role with a track record of success  
• Knowledge of commercial banking and loan syndications 
• Willingness, flexibility, and commitment required to thrive in a startup environment 
• Ability to work effectively in a team setting and be hands-on in a startup environment 
• Ability to manage multiple cross-functional roles 
• Excellent interpersonal and listening skills 
• Strong verbal and written professional communication skills  
• Client focus and empathy 
• Independent self-starter requiring little supervision to complete tasks and projects

Nice to Haves

• Curiosity and motivation to learn 
• Proficiency in MS Office Suite