See yourself at Twilio

Join the team as Twilio’s next Principal Designer, Talent Management

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This individual is responsible for driving performance management initiatives across the organization, including goal-setting, feedback cycles, and annual reviews. This senior individual contributor will own the performance management strategy and collaborate with stakeholders to support high performance across Twilio.

Responsibilities

In this role, you’ll:

• Lead goal-setting processes, feedback cycles, and annual performance reviews.
• Partner closely with Strategy & Operations to ensure a consistent throughline between goals and OKRs
• Serve as the business owner of Workboard, managing the system from a talent management perspective.
• Enable and equip stakeholders to participate in relevant areas of the performance process to include HRBPs, People Managers and HR Technology
• Report on performance management outcomes and progress to stakeholders, including executives.
• Deploy structured change management approaches to enhance process adoption and engagement.
• Create and execute communication plans that clarify changes and expected impacts.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 10+ years in performance management or a related function, with proven success in leading goal-setting and review processes.
• Experience implementing and optimizing performance management systems.
• A passion for facilitation and enablement across all levels of the organization.
• Proven ability to create change management strategies and communication plans for performance initiatives.
• Excellent stakeholder management
• A track record of creative problem solving to drive the highest impact for customers (employees)

Desired:

• Experience in organizations using the OKR framework and using Workboard
• Familiarity with Workday’s Talent Management module

Location

This role will be remote and based in Ontario, British Columbia or Alberta provinces of Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].