Full-Time
Help Desk
Global Channel Management
Compensation Overview
$18/hr
Hartford, CT, USA
In Person
Category
 Customer Experience & Support (1) |
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Requirements
- Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume.
- Associate's Degree in Computer Science, Engineering or a directly related field.
- Two to four years of professional IT experience.
- Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
- Good analytical and communication skills, sound judgement, and the ability to work effectively with employees and other IT staffs.
Desired Qualifications
- A+ Certification preferred
- 2nd level technical support experience in a fast-paced Financial support center with a high incoming phone call volume; highly desired