Assistant Laundry Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Job Title: LHUO Assistant Laundry Manager

Reports To: LHUO Laundry Manager

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

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What We’re Looking For:

We are looking for a Team Leader who care about the guest and team member experience and is commitment to maintaining our resort property at the highest level of safety and comfort.

Who You Are:

Someone who

• Has a thorough understanding of Laundry operation and the support that is provided to the hotels and resorts.
• Is a skilled leader and communicator
• Focuses on problem solving
• Priorities the safety of our guests and team members
• Enjoys providing a high level of service in both the front and back of the house

What You Will Do:

• Assist with overseeing all laundry operations, to include the coordination of production and the preparation of reports to ensure adequate response to respective hotels needs for Guest Room linen/terry, Food and Beverage linen, employee uniforms and guest valet; adherence to established operational budgetary guidelines and federal, state, and locally mandated safety and environmental regulations
• Ensures adherence to all department and Loews Hotels guidelines, policies and procedures
• Supervises of personnel, work assignments, and scheduling of product/ equipment usage to maximize performance and productivity of available resources
• Communicates frequently with hotel leadership to obtain information necessary to establish production schedules which address the current needs of the individual properties with regard to linen & terry
• Establishes procedures for the Laundry/ Valet department, designed to ensure efficient operation and delivery of quality product in a timely manner
• Interacts with Engineering on equipment repairs and preventive maintenance schedules, monitors performance of all recommended/ required activities to ensure equipment performs safely, efficiently and that down time is kept to a minimum
• Monitors chemical usage so as to maintain acceptable “per pound” production process cost
• Complies with required safety regulations and procedure
• Determines need for, and conducts appropriate on-going training on equipment operation, sorting, safety and basics of laundry/valet production

Your Experience Includes:

Required:

• Two to five years supervisory level experience in a full service laundry/dry cleaning operation, within the Hospitality industry or a commercial dealing with hospitality clients
• Knowledge of modern laundry and dry cleaning equipment operation and production capabilities
• Knowledge of laundry and dry cleaning chemicals, their use and MSDS safety related requirement
• Effective managerial, leadership and organizational skills
• Effective written and verbal and non-verbal communications skills
• Ability to work flexible schedule to include weekends and holidays

Preferred

• Basic knowledge of the mechanics of laundry equipment
• Prior experience in hospitality housekeeping or laundry environments
• Bi-lingual language skills

Who You’ll Supervise:

• A team of Laundry Team Members to include wash persons, laundry/valet attendants and drivers responsible for maintaining the delivery hotel linen that meets the Loews standards of quality control and timeliness..