Clean Water Service Manager
Confirmed live in the last 24 hours

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Exeter, UK
Experience Level
Desired Skills
Sales & Account Management
  • Lead, develop and performance manage the Service team
  • Improve employee engagement
  • Responsible for meeting sales, cost and operating income budgets
  • Ensure team compliance with Xylem policies and procedures
  • To continually drive for customer satisfaction through process, behaviour and communication improvements and to work within the team to identify and implement such improvements
  • Working with the Finance and Sales teams to manage and develop customer accounts within the area ensuring customer financial obligations are met and exposure to financial risk is minimised
  • Manage and maintain the highest possible standards of Health and Safety, in accordance with current legislation and procedures/policies laid down by the company
  • Work with the scheduling team to maximise utilisation of the engineers including balancing priorities of differing workstreams
  • Responsible for ensuring that vehicles are adequately stocked with appropriate tools and parts, operated safely and maintained properly
  • Ensure accuracy of timesheets, expenses, invoices and reports
  • Produce or assist in producing, non standard risk assessments, safe systems of work and method statements
  • Manage the efficient running of the out of hours call availability and attendance of engineers, ensuring that adequate cover is always provided both in and out of hours. This will involve inclusion within the escalation procedure, but it is acknowledged that permanent availability cannot be guaranteed
  • Provide assistance and cover for other members of the management team