Full-Time
Senior Manager
Community Team
Posted on 9/24/2025
Ubisoft
10,001+ employees
Global video game developer and publisher
No salary listed
Montreal, QC, Canada
In Person
 Social Media (2) |
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- Intermediate experience in a community management supervisory role, minimum
- People management experience with a track record of leading diverse, distributed teams.
- Familiar with social media channels, live streams, and YouTube.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Fluency in French
- Oversee the day-to-day management and operations of the Community team on an assigned portfolio of games.
- Implement global strategies, best practices, and initiatives to support the player community.
- Drive and improve content production practices, quality, and team Key Performance Indicators and objectives.
- Follow and implement social media, content, and engagement best practices, incorporating key learnings into team standards and training.
- Drive and optimize player insight strategies, feedback cycle practices, and relevant tools to guide decision making with Development, Publishing, and Community.
- Coach and develop the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
- Manage team reports, schedules, staffing allocations, and resources to accomplish mission.
- Engage in the day-to-day supervision and review of Community Development, Community Manager, and Community Representative work and results.
- Develop and maintain relationships with partner teams in Community, Support, Publishing and Studios.
- Make recommendations to all Leadership stakeholders and Executive management on progress and improvements.
- Create a fun, collaborative environment with a shared passion for Ubisoft players.
Ubisoft is a global developer and publisher of interactive entertainment, creating, marketing, and selling video games for consoles, PCs, and mobile devices. Its products run as traditional paid games, in-game purchases, and subscription services, and are supported by major franchises such as Assassin’s Creed, Far Cry, and Rainbow Six. Games are built to run across platforms with optional in-game purchases and ongoing services, and Ubisoft also develops its own tech, like Ubisoft Scalar, to streamline game development and enhance player experiences. The company differentiates itself through its large portfolio of enduring franchises, its in-house technology investments, and its active support for esports, community building, accessibility, and inclusion. Ubisoft’s goal is to deliver engaging interactive experiences at scale, grow its global gaming ecosystem, and maintain leadership in game development and publishing while expanding services and accessibility for a wide audience.
Company Size
10,001+
Company Stage
IPO
Headquarters
Montreuil, France
Founded
1986
Simplify's Take
What believers are saying
- €500 million cumulative cost reductions since 2022 improve margins and fund high-potential franchises.
- Barclays' 5.45% stake signals institutional confidence in turnaround and potential strategic partnerships.
- Cloud streaming rights for Call of Duty upon Microsoft-Activision deal completion unlock subscription revenue.
What critics are saying
- Tencent's €1.16B investment erodes Guillemot family control through co-CEO structure by June 2026.
- Cancelled Tom Clancy titles and Red Storm layoffs eliminate 20-30% of franchise revenue within 12 months.
- Just Dance+ price increases drive 40% subscriber churn, destroying recurring revenue stream by Q4 2026.
What makes Ubisoft unique
- Iconic franchises like Assassin's Creed, Far Cry, and Rainbow Six command loyal global audiences.
- Tencent partnership and Vantage Studios structure accelerates Asian market expansion and franchise development.
- Creative Houses model with industry veterans addresses mobile gaming's $80 billion market opportunity.
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Benefits
Flexible Work Hours
Company News
Ubisoft has laid off 105 workers from Red Storm Entertainment, redirecting remaining staff away from game development to support roles on the Snowdrop engine, IT and customer relations. The cuts were confirmed by a source at Ubisoft to GamesIndustry.biz. Founded in 1996 and acquired by Ubisoft in 2000, Red Storm previously developed Tom Clancy's Rainbow Six and Ghost Recon titles. The studio's recent projects, including a Splinter Cell VR game and The Division Heartland, were both cancelled. The layoffs form part of Ubisoft's €200 million savings plan announced in January alongside a major restructuring. The publisher has cancelled six games, including a Prince of Persia: The Sands of Time remake, and implemented voluntary redundancy initiatives across its studios following poor performance of recent titles.
Ubisoft has appointed new leadership to advance its Creative Houses operating model as part of its ongoing transformation. Julien Bares will join as General Manager of Creative Houses 3 and 5, overseeing high-intensity live experiences and casual mobile games respectively. Thomas Andrén has been named General Manager of the Creative Network, which will provide production and creative expertise supporting the Creative Houses. The new structure organises teams into five Creative Houses aligned around brands sharing similar player experiences. Bares, who previously served as Head of Development at Tencent Games Global, brings over 25 years of industry experience and will start on 23 March. Andrén, formerly at Massive Entertainment, will assume his role on 1 April whilst serving as interim Managing Director at Massive Entertainment.
Beyond Good & Evil 2 creative director Fawzi Mesmar has confirmed the long-in-development game remains unaffected by Ubisoft's recent reorganisation, which resulted in project cancellations, studio closures and layoffs, including 200 proposed job cuts at the Paris headquarters. Writing on LinkedIn, Mesmar said his team and the project were unaffected by changes that saw Ubisoft split into five "Creative Houses". Beyond Good & Evil 2 was placed in Creative House 4, focused on narrative-driven and fantasy franchises alongside Anno, Rayman and Prince of Persia. The game, which began development in 2007, was re-announced in 2017 with ambitious features including space flight and multiple solar systems. Mesmar expressed sadness over cancelled projects affecting colleagues but said the team remains "committed and focused on delivering a remarkable game".
Ubisoft has increased subscription prices for Just Dance+, the three-year-old service for its 17-year-old franchise, weeks after cancelling six games and announcing a voluntary redundancy programme. One-month passes now cost $4.99, up from $3.99, whilst annual subscriptions rise to $29.99 from $24.99. The company attributed the price increase to evolving music licensing agreements, stating these conditions "directly affect what we can keep, renew, or add to the catalogue". Ubisoft said adjustments were necessary to ensure the service's long-term growth. The decision follows recent studio closures and the reported delay of an unannounced Assassin's Creed: Black Flag remake. Ubisoft has also committed to implementing "player-facing Generative AI" despite ongoing restructuring challenges.
Ubisoft is seeking to eliminate 200 positions at its Paris headquarters through a Rupture Conventionnelle Collective, a French voluntary mutual termination agreement that enables job cuts without standard redundancies. The move affects nearly 20% of the roughly 1,100 employees at the Paris offices. The agreement requires collective negotiation with employee representatives and validation by French authorities. It includes specific commitments on maximum job cuts, support for displaced workers and termination pay. However, questions remain about what happens if insufficient employees volunteer. A similar programme at Ubisoft Massive recently failed to attract enough volunteers, forcing the company to impose conventional layoffs affecting 55 positions before closing Ubisoft Stockholm entirely. The proposal follows last week's restructuring announcement, which included game cancellations, delays and warnings of selective studio closures.