At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data.

Cobalt’s team is comprised of renowned technologists and security professionals, and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.

We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.

About the role: The Global Operations Center Operator will be responsible for physical security, access control and safety of client facilities, and employing various systems to support incident management and communication. The candidate should have excellent communication skills and be familiar with technology. Expected pay is $25.70/hr

Responsibilities

MONITOR:
Ensure physical security of premises through badging, video and robot surveillance and alarm monitoring
Conduct real-time monitoring of designated locations
Monitor and maintain readiness of radio, phone and other GOC communication systems
ALERT:
Operate emergency mass notification system
Notify management and external partners of threats and hazards
RESPOND:
Deliver accurate information in a timely manner to external or internal personnel and entities as required by policy during incidents
Establish contact with employees, visitors and others in need of on-site emergency assistance
Exercise sound judgement to prioritize events, service requests and inquiries according to their importance

Required Skills

Minimum Requirements:
At least 2+ years security or client-facing problem-solving experience
Exceptional oral communication skills and ability to speak with clarity, empathy, and calmness in emergency situations
Experience with GSOC operations and systems
Example 1:
-Security Monitoring Specialist, Simplisafe, 2 years
-Associate’s Degree
Example 2:
-Lead Teller, Wells Fargo, 3 years
-Driver, self-employed (Uber/Lyft) 2 years

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.