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Accounts Receivable Analyst
Confirmed live in the last 24 hours
Raleigh, NC, USA
Experience Level
Desired Skills
Customer Service
  • 1-2 years A/R or Professional Collections experience
  • At least a year experience in customer service
  • Experience in, billing, banking, or accounts receivable
  • Self-starter mindset and proactive, able to operate with a high level of autonomy
  • Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
  • Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion
  • Intermediate - Advanced Excel skills
  • Analytical, problem solving, and organizational skills
  • Ability to focus, complete tasks accurately, and thrive in a fast-paced environment
  • Handles and resolves complex payment inquiries via telephone and ticket system within our established SLA's and KPIs
  • Assists customers and internal teams with escalations and issues related to suspension and disconnection or collections processes
  • Monitors, develops, and implements corrective and preventive actions resulting from the evaluation of aging reports, payments and customer actions
  • Develops and manages complex reports, including tracking of daily collections status, account aging reports, suspension reports, and monthly reviews
  • Assist with the bad debt write off analysis, credit memos, and third party provider requests
  • Collaborates cross functionally with billing, sales, CSMs and accounting to proactively address and resolve customer payment issues
  • Owns the suspension process and will delegate associated tasks to the team
  • Interfaces with Bandwidth leadership to effectively communicate status, define critical issues & impacts, design mitigation plans, and articulate/drive required decisions
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; independently exploring opportunities to add value to job accomplishments
  • Partners with Bandwidth's Finance team to ensure integrity of related financial reports and analyses
Desired Qualifications
  • Microsoft Access, SQL database, Salesforce, Netsuite or Zendesk

1,001-5,000 employees

Global enterprise communications platform
Company Overview
Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.
  • 100% Medical & Dental Coverage
  • 401(k) & College Savings Plan
  • PTO with Email Embargo
  • Free Gym Membership
  • 90 Minute Workout Lunches
  • Employee Development Opportunities
Company Core Values
  • Serve
  • Communicate & Comit
  • Innovate & Integrity
  • Lead & Learn