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Accounts Receivable Analyst
Confirmed live in the last 24 hours
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Leadership
NetSuite
Sales
Salesforce
SQL
Zendesk
Requirements
  • 1-2 years A/R or Professional Collections experience
  • At least a year experience in customer service
  • Experience in, billing, banking, or accounts receivable
  • Self-starter mindset and proactive, able to operate with a high level of autonomy
  • Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
  • Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion
  • Intermediate - Advanced Excel skills
  • Analytical, problem solving, and organizational skills
  • Ability to focus, complete tasks accurately, and thrive in a fast-paced environment
Responsibilities
  • Handles and resolves complex payment inquiries via telephone and ticket system within our established SLA's and KPIs
  • Assists customers and internal teams with escalations and issues related to suspension and disconnection or collections processes
  • Monitors, develops, and implements corrective and preventive actions resulting from the evaluation of aging reports, payments and customer actions
  • Develops and manages complex reports, including tracking of daily collections status, account aging reports, suspension reports, and monthly reviews
  • Assist with the bad debt write off analysis, credit memos, and third party provider requests
  • Collaborates cross functionally with billing, sales, CSMs and accounting to proactively address and resolve customer payment issues
  • Owns the suspension process and will delegate associated tasks to the team
  • Interfaces with Bandwidth leadership to effectively communicate status, define critical issues & impacts, design mitigation plans, and articulate/drive required decisions
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; independently exploring opportunities to add value to job accomplishments
  • Partners with Bandwidth's Finance team to ensure integrity of related financial reports and analyses
Desired Qualifications
  • Microsoft Access, SQL database, Salesforce, Netsuite or Zendesk
Bandwidth

1,001-5,000 employees

Global enterprise communications platform
Company Overview
Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.
Benefits
  • 100% Medical & Dental Coverage
  • 401(k) & College Savings Plan
  • PTO with Email Embargo
  • Free Gym Membership
  • 90 Minute Workout Lunches
  • Employee Development Opportunities
Company Core Values
  • Serve
  • Communicate & Comit
  • Innovate & Integrity
  • Lead & Learn