Administrator

Summary:

The Application Administrator II utilizes various technologies to provide support to the organization through the customization and configuration of the Salesforce Platform. This role is responsible for owning and executing the day to day configuration, reporting, support, maintenance and overall improvement of the Service and Sales Cloud platform.

This role will be expected to proactively monitor health of the Salesforce orgs, support platform and third-party updates, and provide support for software solutions to meet business objectives. This role will also keep current with Salesforce technology through research and working to attain relevant certifications. Requires an individual that is self-motivated, detail oriented, and responsible.

Essential Job Functions may include:

• Manage operational requests and reporting and troubleshoot issues.

• Develop technical documentation and provide training and support to business partners.

• Build custom reports, dashboards, and workflows, functions and configurations.

• Develop workflow rules, validation rules, formula fields and escalation rules.

• Manage Salesforce roles, profiles, sharing rules, workflows, and groups

• Manage data feeds into and out of SFDC.

• Ensuring security processes and procedures are met, as well as performing routine health-checks

• Ensuring optimal performance of Salesforce systems and products

• Maintaining the Sales and Service Cloud, as well as building custom reports and dashboards

• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing

• Automate tasks and processes in Salesforce using tools such as flows, approval processes, and validation rules

• Evaluating new Salesforce releases and providing relevant training and support

• Documenting processes, including error reports and changes to field history tables

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree from a Four (4) year College or University; or five (5) to six (6) years related experience and/or training; or equivalent combination of education and experience.

• 2+ years in IT as a developer, consultant, business analyst or systems administrator

• 1+ years as a Salesforce Administrator; Salesforce.com Certified Administrator or Developer a plus

• Experience creating documentation for requirements, design, test, and training

• Demonstrated ability to prioritize tasks and organize information, work independently and use good judgment

• Ability to develop and maintain effective working relationships with others and display diplomatic and strong communication skills with colleagues and client stakeholders

• Self-manage and adapt to changing priorities as needed

• Adept with multiple software systems and willing to learn new products

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Salesforce Administrator Certification Preferred.

Personal/Organizational Contacts:

Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters.

Customer Service Relationships:

Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues, understanding of other job areas and knowledge of technological solutions to general business issues. Problems are typically solved through drawing from prior experience and analysis of issues.

Independent Judgement/Problem Solving:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies and practices. Refers unusual problems to supervisor.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.