Full-Time
Sr. Customer Retention Manager
Posted on 5/3/2024
Online learning platform with personalized tutoring
AI & Machine Learning
Education
Senior
Remote in USA
Requirements
- Demonstrated results and effective at building teams
- No performance plans in the last 6 months
- 3+ years of customer retention, client relations, or customer success experience
- Strong leadership qualities with the ability to coach, develop and motivate a team
- Experience developing retention plans and analyzing metrics
- Demonstrated ability to implement and train teams in strategic and effective retention techniques
- Experience in hiring, developing, and managing a high-performing retention team
- Ability to work independently and prioritize work
- Ability to work some evenings and weekends
Responsibilities
- Hire and effectively on-board high-performing customer retention specialists
- Continually coach and develop staff to ensure success and improved results, and implement performance plans
- Manage day-to-day performance of all team members and deliver performance reviews
- Hit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
- Assess and understand the needs of our clients
- Work with leadership to generate ideas for motivational initiatives
- Lead and schedule weekly team meetings
- Embody company culture and maintain high employee engagement
- Ensure correct usage of CRM and other company used technology and platforms
Varsity Tutors offers a collaborative and advanced learning environment, emphasizing personalized education supported by cutting-edge AI and proprietary technology. With a focus on deepening the educational experience through one-on-one tutoring, small group instruction, and diverse self-study modules, this company takes pride in empowering both learners and educators. Its commitment to leveraging technology for educational innovation destines it as a leader in the online learning industry.
Company Stage
Series C
Total Funding
$407M
Headquarters
Clayton, Missouri
Founded
2007
Growth & Insights
Headcount