Customer Success Manager
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
  • 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 1000 companies and their executives
  • Experience managing a quarterly retention and growth quota
  • You've maintained a book of Enterprise customer accounts (4000+ Employees)
  • Increase customer satisfaction, adoption, and retention applying to a technical product
  • High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities
  • Value Realization:
  • Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention
  • Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on investment that leads to renewals/expansion
  • Product Knowledge:
  • Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score
  • Educate customers on the most relevant features of their specific requirements
  • Customer Relationships:
  • Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe
  • Establish and develop strategic, trusted advisor relationship at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals
  • Account Success Plans:
  • Work with internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success)
  • Monitor customer health to reach out to customers before risks escalate and identify remediation options
  • Team Collaboration:
  • Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand

1,001-5,000 employees

Digital adoption platform
Company Overview
WalkMe wants to fundamentally transform the productivity of humanity by harnessing the power of technology.
  • Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
  • 401(k) with company matching program
  • Parental Leave programs
  • Vacation policy to encourage a healthy work-life balance
  • WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
Company Core Values
  • Empowering Progress - We believe in the potential of technology to continue changing how humans interact with the world and in the opportunities for people to fuel that progress.
  • Customer Centricity - We work with a hands-on commitment to deliver strategic value to our external and internal customers through an internal coordinated effort that prioritizes the success of our customer.
  • Can-Do Attitude - We are excited about our global, category defining company. We take proactive action within and outside of our roles through thoughtful collaboration across departments. We believe in our individual abilities to make an impact.
  • Communicate with Empathy and Intent - Whoever we work with, we aim to actively listen, receive feedback with an open mind, and respond with humility. We deliver feedback with an intent to educate, inform and persuade through reason.
  • Leading from Eye Level - We celebrate each other's wins and believe in the power of ideas and innovation, not the power of rank. Everyone at WalkMe rolls up their sleeves and works together to turn problems into opportunities!