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Senior Enterprise Technical Architect
Platform
Updated on 12/2/2022
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Confluence
JIRA
Management
Sales
Requirements
  • 8+ years of experience within SaaS companies
  • 2+ years of Enterprise customer-facing roles
  • Demonstrated admin expertise in SaaS and Atlassian Cloud
  • Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc
  • Background in SaaS based-architectures, integration methods, and security considerations
  • Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
  • Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps
  • Technical product demonstration, documentation, and presentation experience
  • Comfort speaking to and influencing a customer's technical teams
  • Experience helping an organization adopt an Atlassian product or similar product
  • Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
  • Experience working with large customers in a consulting or technical expert capacity
Responsibilities
  • Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
  • Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
  • Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
  • Create solution content to support customer goals and outcomes
  • Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
  • Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
  • Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external Partner teams to support the client, identify and promote expansion opportunities, and drive success
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Atlassian

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
Benefits
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Core Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one