Full-Time

Junior Support Engineer

Posted on 10/18/2024

Wunderman Thompson

Wunderman Thompson

5,001-10,000 employees

Creative agency and consultancy for brands

Consulting
Consumer Goods
Entertainment

Entry, Junior

London, UK + 1 more

More locations: Watford, UK

On-site opportunity at Watford Office.

Category
Customer Support
Customer Success & Support
Requirements
  • Basic understanding of IT services and user support, with some commercial experience
  • Familiarity with hardware troubleshooting
  • Basic understanding of IT security principles
  • Willingness to learn and work closely with mentors
  • Strong communication and interpersonal skills
  • Basic technical troubleshooting skills
  • Attention to detail
  • Self-starter
  • An inquisitive problem solver
  • Eagerness to learn and grow in the IT field
  • Ability to work effectively in a team environment
Responsibilities
  • Navigate the ticketing system to track and resolve user issues
  • Follow up with users to ensure satisfactory resolution of their problems
  • Identify common hardware issues, such as printer malfunctions or monitor connectivity problems
  • Gauge the complexity of issues with the guidance of a mentor
  • Execute basic network troubleshooting tasks
  • Contribute to the internal wiki by providing updates and new entries
  • Collaborate with the team to maintain system security and integrity
  • Actively learn about IT services and user support techniques
  • Work closely with mentors and team members to develop skills and knowledge

Wunderman Thompson operates at the intersection of creativity, consultancy, and technology to help brands grow. The company provides a range of services including creative advertising campaigns and brand strategies, as well as consultancy that utilizes data and insights for business transformation. One notable product is WaterLight, which generates electrical power from salt water, reflecting their focus on practical solutions. Unlike many competitors, Wunderman Thompson integrates creativity with data and technology, allowing them to deliver effective and award-winning campaigns. Their goal is to drive growth for a diverse clientele, from global corporations to non-profits.

Company Stage

M&A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1958

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven personalization enhances targeted client engagement in marketing campaigns.
  • Voice commerce offers new opportunities for e-commerce consultancy services.
  • Sustainability in digital advertising aligns with their socially responsible projects.

What critics are saying

  • High turnover of key personnel may disrupt client relationships and project continuity.
  • Rebranding to VML could lead to brand identity confusion among clients.
  • Departure of senior leaders to competitors may result in loss of strategic direction.

What makes Wunderman Thompson unique

  • Wunderman Thompson combines creativity, data, and technology for impactful marketing solutions.
  • They developed the world's first adaptive deodorant for the disability community.
  • Their WaterLight technology converts salt water into electrical power, showcasing innovation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

INACTIVE