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Full-Time

Junior Support Engineer

Confirmed live in the last 24 hours

Wunderman Thompson

Wunderman Thompson

1,001-5,000 employees

Creative agency and consultancy for brands

Data & Analytics
Consulting
Social Impact
Financial Services
Consumer Goods

Entry, Junior

London, UK

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Basic understanding of IT services and user support, with some commercial experience
  • Familiarity with hardware troubleshooting
  • Basic understanding of IT security principles
  • Willingness to learn and work closely with mentors
  • Strong communication and interpersonal skills
  • Basic technical troubleshooting skills
  • Attention to detail
  • Self-starter
  • An inquisitive problem solver
  • Eagerness to learn and grow in the IT field
  • Ability to work effectively in a team environment
Responsibilities
  • Navigate the ticketing system to track and resolve user issues
  • Follow up with users to ensure satisfactory resolution of their problems
  • Identify common hardware issues, such as printer malfunctions or monitor connectivity problems
  • Gauge the complexity of issues with the guidance of a mentor
  • Execute basic network troubleshooting tasks
  • Contribute to the internal wiki by providing updates and new entries
  • Collaborate with the team to maintain system security and integrity
  • Actively learn about IT services and user support techniques
  • Work closely with mentors and team members to develop skills and knowledge

Wunderman Thompson operates at the intersection of creativity, consultancy, and technology to help brands grow. The company provides a range of services including creative advertising campaigns and brand strategies, as well as consultancy that utilizes data and insights for business transformation. One notable project is the adaptive deodorant developed for Degree, which caters to the disability community. They also create technology solutions like WaterLight, which generates electrical power from salt water. Wunderman Thompson stands out from competitors by integrating creativity with data and technology, resulting in impactful marketing strategies. Their goal is to drive growth for a diverse clientele, including major corporations and non-profits, while maintaining a strong reputation in the industry, as evidenced by their award-winning campaigns.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1958

Simplify Jobs

Simplify's Take

What believers are saying

  • Working with high-profile clients like Unilever and Bose provides significant exposure and career growth opportunities.
  • The company's commitment to innovation and social impact projects can be highly fulfilling for employees.
  • Wunderman Thompson's multifaceted business model offers diverse career paths in creative, consultancy, and technology roles.

What critics are saying

  • The highly competitive marketing and advertising sector requires constant innovation to stay ahead, which can be demanding.
  • High turnover in leadership roles, as seen with recent departures, could lead to strategic instability.

What makes Wunderman Thompson unique

  • Wunderman Thompson's integrated approach, combining creativity, data, and technology, sets it apart from traditional agencies that may focus on only one of these aspects.
  • Their innovative projects, such as the adaptive deodorant for Degree and WaterLight, demonstrate a commitment to social impact and technological advancement.
  • Winning prestigious awards like the Innovation Grand Prix at Cannes Lions underscores their industry leadership and creative excellence.