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Machine Learning Customer Engineer

Posted on 5/24/2024

Snorkel AI

Snorkel AI

51-200 employees

Data-centric AI platform for enterprises

AI & Machine Learning
Data & Analytics

Compensation Overview

$120k - $160kAnnually

+ Equity Compensation + Employee Stock Options


Remote in USA

Applied Machine Learning
Conversational AI & Chatbots
AI & Machine Learning
Required Skills
Data Science
  • 2+ years experience working in a technical customer-facing role
  • B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience
  • Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space
  • Proficiency in writing Python for either Data Science, Machine Learning, or other distributed systems workloads
  • Outstanding organizational skills and ability to multitask
  • Experience with common support software like Zendesk, Jira, and Slack
  • Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications
  • Lead the resolution of critical technical issues
  • Perform live working sessions to analyze and address customer reported issues
  • Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team
  • Contribute to internal and external guides and docs
  • Become an expert in the Snorkel Flow platform
  • Drive improvements in issue triage, reporting, and analysis

Snorkel AI provides a data-centric AI platform that enables enterprises to programmatically label, curate, and clean data, fine-tune AI models, and build custom large language models (LLMs) and generative AI applications. The technology leverages weak supervision and programmatic labeling to accelerate AI development 10-100x faster, making AI more accessible and customizable for every enterprise.

Company Stage

Series C

Total Funding



Redwood City, California



Growth & Insights

6 month growth


1 year growth


2 year growth



Health - Snorkelers and their dependents are covered by comprehensive medical, dental, and vision plans.

Environment - We provide an allowance for Snorkelers to set up workstations however they want.

Wellness - Snorkelers are given a yearly wellness stipend to be used on anything relating to health and well-being.