Case Management Agency Case Manager

Compensation Range

$27.62 - $35.90

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Job Description Summary

Performs initial screening and functional assessment for individuals referred to the Weld County Case Management Agency (CMA) for long-term services and supports provided by waiver and state general funds programs. Develops Person-Centered Individualized Support Plans (PCISP) for eligible individuals and assists the individual in determining appropriate programs for service. Provides ongoing, person-centered, case management services to residents of Weld County, and their families when applicable, to enhance quality of life and meet their long-term care needs in the least restrictive setting.

Primary office location will be in the Greeley office. Work may involve time away from a standard office environment, which may consist of driving to and from home visits. Work may occur in various community settings that are potentially hazardous and may require additional precautions, such as personal protective equipment and/or requesting assistance from emergency medical personnel or law enforcement. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. After hours and on-call work situations may occur, on occasion, to provide support to members and families that need services outside of normal business hours. This position has the opportunity for a hybrid schedule, for employees who have completed initial training and meet criteria outlined in division policy.

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Values: Accountability – Integrity – Service – Communication - Innovation

Weld County Department of Human Services’ greatest asset is our staff.

The Ideal Candidate for the Department of Human Services, (AAA) Home & Community Supports Division will be someone who possesses the following traits:

1. Self-motivated
2. Values collaboration with clients, staff and community partners
3. Highly organized
4. Strong attention to detail
5. Extremely dependable

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Job Description

Compliance - 20%:

• Understands Home and Community Based Services (HCBS) waivers, non-HCBS programs, and State General Fund (SGF) Programs administered by the CMA.
• Manages all components of assigned HCBS waivers, non- HCBS programs and State General Fund (SGF) Programs administered by the CMA.
• Remains informed and complies with latest rules, regulations, and legislative issues that impact the Long-Term Care system, including requirements related to timelines, documentation, and training.
• Accurately establishes and maintains individuals' physical and digital files in accordance with CMA contract and program regulations including maintaining all standards related to the computerized case management system.
• Maintains all standards related to confidentiality and HIPAA regulations.

Intake & Assessment - 20%:

• Completes initial screening of referred individuals to determine potential eligibility for long term care programs and/or referral to appropriate community services.
• Ensures the member/family is notified of rights, that discussion of priorities occurs, and that they are given choice of services based on documented needs and goals.
• Maintains a working knowledge of community resources and assistance programs.
• Provides information as requested about all potential services and the enrollment process, guiding, and prompting through each step as needed.
• Completes comprehensive functional assessments according to program regulations and mandatory time frames to determine eligibility for long term care programs.

Person Centered Support Planning & Service Provision - 20%:

• Develops and implements a written person-centered plan of care which identifies specific services to meet each member’s care needs as well as individual goals for those services and adjusts as needed.
• Authorizes all long-term home health services as well as non-skilled waiver program services ensuring appropriateness and necessity of services according to program regulations while conforming to State cost containment guidelines.
• Maintains communication with service providers as required by regulations to provide support and ensure services are implemented as planned and remain appropriate and necessary.
• Assists the member and/or family to locate and select service providers.
• Works with members, families, and community agencies to coordinate and facilitate services.
• Provides support to access all services requiring additional outside steps, including written assessment/recommendation from therapists, bids, and accompanying paperwork and monitoring.
• Works closely with community partners to maintain up to date and relevant information for referrals.
• Facilitates, writes, and monitors annual assessments and/or support plans.
• Adjusts services as necessary to continue to meet members’ needs.

Case Management - 20%:

• Applies case management principles to manage a diverse caseload of eligible members as required by regulations.
• Meets with members and their families in their home, hospital setting, or other appropriate settings as determined by State and Federal regulations.
• Maintains ongoing contact with members, via home visits, phone calls, and support plan meetings.
• Convenes individualized support team meetings as needed or requested to address specific issues.
• Participates in Human Rights Committee presentations and community meetings as needed.
• Attends meetings, trainings, and conferences related to CMA programs administered and members served.
• Participates in the appeal hearing process.
• Attends and testifies at court proceedings when applicable.

Advocacy - 10%:

• Advocates for the best interest of the member.
• Mediates with members, families and providers during conflict situations and assists with problem solving to identify the best solutions to meet members’ long term supportive needs including potential, future needs that may arise.
• Participate in CMA and community planning and education as requested.

Professionalism and Teamwork - 10%:

• Participates in a positive and value-added manner with both internal and external professional partners.
• Stays informed by participating as appropriate in all team, unit, and division meetings, attends or views recordings for department updates and reads county wide messaging.
• Participates as a team member of the department establishing and maintaining a high degree of cooperation with coworkers.
• Display a willingness to collaborate and problem solve.
• Understands how one’s day to day work significantly impacts the team’s success.
• Accepts responsibility for own actions and follows through on commitments.

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Required Qualifications

Required Education

• Bachelor's Degree or 4 years of experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities or

• A combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as: (a) Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or non-profit administration, or health/medical services, including working directly with persons with physical, intellectual, or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; AND (b) Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.

Preferred Experience

• Experience working with a diverse population including individuals with disabilities of all ages, older adults, and individuals with behavioral mental health needs.

• Experience working with or knowledge of community resources and other community-based services for the aging or individuals with disabilities.

• Experience performing needs assessments and/or support planning for individuals.

• Experience determining eligibility for program or supportive services.

Skills and Abilities

• Candidate must possess the ability to learn and apply new computer skills on a regular basis.
• Bilingual preferred but not required
• Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
• Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to effectively communicate with diverse populations in a variety of settings.
• Candidate must possess the ability to apply math concepts and calculations in the work environment.
• Candidate must possess the ability to apply common sense to problem solve in a work environment.
• Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
• Candidate must demonstrate the ability to show initiative, meet timelines, organize work, manage time, and manage multiple priorities.

Licenses and Certifications

• Candidate must pass Human Services Background Checks. (Required)

• Candidate must pass a Colorado Adult Protective Services (CAPS) check and will continue to be monitored by CAPS throughout employment.

• Driving is essential in this position.

• Candidate must have a valid Driver’s License and Liability Insurance (Upon Hire Required)

• Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. Candidate must provide own transportation and be willing to travel and transport clients as needed to meet the essential functions of the position. (Required)

This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

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Use the link below to get a closer look at the generous benefits offered:

https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits

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Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.