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Senior Claims Analyst
Posted on 8/25/2022
Chicago, IL, USA
Experience Level
Desired Skills
  • Bachelor's degree preferred
  • 4+ years of experience in claims required
  • At least 2+ years of experience in transportation cargo claims
  • Ability to process exempt and non-exempt claims generally valued up to $100,000
  • Strong understanding of transportation regulations for exempt and nonexempt loads
  • Strong understanding of Arrive's insurance policies and impacts to claims
  • Exceptional analytical skills with a desire to grow personally and professionally
  • Excellent verbal and written communication skills
  • Ability to work both collaboratively and independently, when necessary
  • Process assigned exempt and nonexempt claims from filing to resolution efficiently, accurately, and within time standards. Review claim documents for accuracy. Research and evaluate evidence to make informed decisions and respond accordingly. Process appeals, declinations and payment requests. Issue payments to customers and process deductions for carriers
  • Maintain a strong understanding of industry regulations for exempt and non-exempt claims and Arrive's and carriers insurance policies and their impact on filed claims. Use strong understanding of the nonexempt market to work on salvaging rejected produce shipments
  • Communicate and build strong relationships with carriers, insurance companies and customers. Provide status updates, request additional information and resolve concerns
  • Establish and maintain effective and cooperative working relationships with internal sales and sales management. Work closely with customer reps, carrier reps and accounting as needed to process claims. Maintain ownership of the claims tracking spreadsheet and meet time standards for aging claims
  • Verify and approve credit based on credit SOP. Maintain ownership of the credit and balance tracking spreadsheet
  • Confirm that accounting contacts and billing methods are set up appropriately. Update as needed
  • Work with Arrive's trade insurance company for proper coverage and accuracy
  • Review payment requests for accuracy and completeness
  • Answer questions, provide valuable information, and train new Claims Analysts on responsibilities and process updates
  • Identify and implement improvements to current processes that improve team productivity and quality
  • Work on special projects and other assignments as needed
Arrive Logistics

1,001-5,000 employees

Carrier and customer-centric logistics company
Company Overview
Arrive Logistics is defining a new standard for experience in freight, pushing the limits of what's possible for themselves and their partners every day.
  • Uncapped earning potential
  • Matching 401(k)
  • World class training program
  • Nationally recognized company culture
  • Incredible sales contests