Implementation Manager

About the Role:

As an Implementation Manager, you will lead the successful onboarding, expansion, and strategic integration of Wunderkind's solutions for our clients. Acting as a trusted advisor, you will partner with executive client stakeholders to deliver tailored implementation strategies that drive measurable value. With deep expertise in project management, cross-functional collaboration, and marketing technology, you will elevate the client experience while advancing internal processes.

Responsibilities:

• Lead end-to-end implementation for new clients, ensuring seamless onboarding and sustained success.
• Manage strategic projects for existing clients, such as product expansions, re-integrations, and custom initiatives.
• Develop a deep knowledge base of your clients' technical setups, business needs, and performance preferences to serve as a strategic advisor over the long term.
• Build and nurture relationships with executive-level stakeholders in marketing, technology, and design.
• Serve as the primary internal and external point of contact, collaborating across Professional Services, Customer Success, and Product teams.
• Translate complex technical concepts into actionable solutions for diverse audiences.
• Oversee cross-functional teams in design, engineering, and QA to deliver on-time and within scope.
• Proactively identify and resolve risks or blockers to achieve successful outcomes.
• Drive continuous improvement of implementation processes and contribute insights to new product launches.

Qualifications:

• 4+ years of professional experience, including 2+ years in SaaS implementation or consulting, with proven leadership in complex client engagements.
• Strong track record of high-stakes project management with executive stakeholders.
• Expertise in digital marketing/MarTech ecosystems (e.g., ESPs, commerce platforms, tag managers).
• Exceptional problem-solving, communication, and relationship-building skills.
• Ability to navigate competing priorities, drive alignment, and deliver results under tight deadlines.
• Highly skilled in translating technical concepts into strategic business value.
• Solutions-driven, proactive, and committed to exceeding client expectations.

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible 

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more 
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and in-office weekly catered lunch

BOUNCE BACK:

• Company support and flexibility through all professional and personal development 
• Generous PTO package, National Holiday closures, Summer Fridays, Parental Leave, and more!

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is £60,000 to £72,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.