Facilities Maintenance and Support Worker

Your role

This position provides facilities support of Global Relay’s mission critical data center facilities, server environments and related infrastructure. This includes specification, installation, maintenance and testing of mechanical equipment, electrical equipment, server and storage systems within established standards, as well as development and maintenance of data center support systems such as automated system provisioning, asset tracking, space planning, cable management, equipment monitoring and maintenance.

Primary focus of this position is around facilities support, including electrical, HVAC, and building maintenance and repairs. Activities require timely troubleshooting of hardware including servers, mechanical systems, electrical systems and use of monitoring application software and operating systems to monitor, diagnose and resolve unique, non-recurring problems.  These responsibilities require independent and team-based analyses, initiative and good judgment, communication and problem solving while working with little supervision.

This role is primarily facilities related.

Your responsibilities

• Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved
• HVAC systems maintenance, filter replacements, motor swaps, cleaning and inspections
• Daily, weekly and monthly inspections of facility, logging of results, and planning of repairs and maintenance
• Electrical system inspections, testing and documenting
• Receiving, unpacking, assembling, racking and cabling of servers, storage systems and related components
• Ability to lift and move large and awkward equipment safely
• Light fabrication, metalwork and construction as part of facility expansion and changes
• Building maintenance including; pressure washing, painting, basic repairs of doors and hardware
• Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software
• Maintain a well-organized list of inventory of all equipment and parts
• Perform rotating shift coverage to meet all support needs as needed
• Willing to do shift work, including night shifts and emergency coverage as needed
• Liaise with contractors to ensure system availability and highest standards of work are upheld
• Assist in ongoing facilities improvements
• Assist in 3rd party technical audits as needed
• Management of storage spaces and hardware and equipment storage
• Waste Management of packing materials and refuse produced as part of facility operations
• Destruction of decommissioned IT equipment prior to disposal
• Basic janitorial tasks as required, loading recycling bins, wiping down of surfaces, etc.

About you

• A High School diploma or higher education
• Experience in supporting facilities and data center needs within a mission critical environment, or have an equivalent combination of education, training and experience that is relevant to the role
• Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) required
• Knowledge of electrical power distribution systems and how they are used in a data center
• Metalworking, Fabrication and construction skills to conduct repairs and installations of equipment
• Experience with complex building and mechanical system controls
• Excellent judgement skills in making critical decisions
• Excellent interpersonal and communication skills in both verbal and written English
• Strong organization skill and initiatives
• Strong documentation skills
• Comfortable working under pressure in a fast-paced environment
• Computer skills in Word, Excel, Outlook
• Basic CAD\CAM skills an asset
• Resourcefulness in problem solving abilities
• Excellent cable management skills required. Pictures of previous cabling jobs would be an asset
• Experience working in a mission critical data center facility an asset
• Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
• Previous experience working in an environment with formally structured change management process would be considered an asset
• Ability to work in a team environment as well as independently as needed
• Ability to learn on the fly and take on additional roles and responsibilities
• Proper use of PPE as needed for the various duties being preformed

Working conditions:

• Extended periods of work in Data Center spaces, which can be noisy and have temperature extremes (10*c to 40*c)
• Working outside on building repairs and maintenance (pressure washing, painting)
• Working at a desk to complete documentation
• Extended periods of standing or working on one’s feet

Physical requirements:

• Lift and carry 50Lbs, and has prolonged periods of standing
• Climb ladders and work from them
• Work with power tools such as drills, saws, pressure washers
• Work with hand tools such wrenches, sockets, screwdrivers, pliers