Customer Service Coordinator

A great opportunity has become available for a Compounding Customer Service Coordinator to join Baxter at our Old Toongabbie site. 

Reporting to the Compounding Team Leader, the main purpose of this position is to be responsible for Customer Service Team and drive excellent customer Service. Ensure CS team is compliant, accurate and process documentation in a timely manner. Support with clerical duties when required and other related duties to meet the needs of both internal and external customers of the pharmacy. Your key responsibilities will include:

• Co-ordinating and leading the Customer service team with day-to-day duties

• Attend Compounding and Sales meetings (when required) to provide feedback and solutions to meet the needs of the customer

• Manage and ensure customer information is up to date and accurate

• Maintaining customer preference list ensuring all internal departments are aware of change ie. stock, production, training

• Collaborate with Compounding Manager to set KPI targets for CS team

• Customer support and coverage during operating hours of the pharmacy

• Liaise with internal departments to ensure the highest quality service is delivered to customers

• Support training and Development of Customer Service specialists

• Embrace digital platforms and initiatives to improve the Baxter Customer Experience

• Drive culture of Continuous Improvement within the Customer ServiceTeam

• Point of escalation for any customer related issues in collaboration with Compounding Manager

• Working with and providing support to Team Leaders & Production specialists to ensure customer orders are fulfilled by required times

• Manage Public Holiday letters to ensure communication is sent to customers in a timely manner

• Ensure customer complaints are raised in a timely manner and work with Management to drive solutions and improve service.

• Motivate team to perform at their best

• Other duties as required

Essential Skills & Qualifications

• Supervisory experience preferred 

• Can lead, support and guide team members 

• Sound verbal and written communication with high attention to detail

• Experience working in a similar role within a fast-paced environment, preferably the Healthcare/Medicalindustry. 

• Ability to demonstrate compassion and empathy

• Exposure to the healthcare/hospital environment would be valuable.

• Ability to manage your time, work under pressure and meet deadlines 

• Take initiative and be adaptable to change

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected.  We are committed to a culture where all employeescan collaborate and work together effectively.  Relationships are a keycomponentin how weoperateinBaxterand we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded tonew ideasand perspectives.

We are proud to be recognized among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.  

Baxter is an equal opportunity employer and makes employment decisions without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteranordisability status, or any other status protected by law.Baxter encourages applicants of all ages.

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