Senior Intake Sales Closer
Immigration/Criminal Law
Posted on 3/29/2024
INACTIVE
The Matian Firm

201-500 employees

Premier law firm specializing in criminal defense and immigration
Company Overview
The Matian Firm, APC, is a distinguished law firm with a strong commitment to client advocacy and superior legal service, demonstrated by its broad range of expertise in areas such as criminal defense, immigration, and personal injury. The firm's collaborative culture fosters a dynamic environment where attorneys share ideas and work collectively, resulting in a track record of outstanding work recognized by numerous industry awards. With a robust support staff ensuring client concerns are promptly addressed, The Matian Firm stands out for its dedication to customer service and its unwavering commitment to protecting clients' rights.
Legal

Company Stage

N/A

Total Funding

N/A

Founded

N/A

Headquarters

Los Angeles, California

Growth & Insights
Headcount

6 month growth

22%

1 year growth

58%

2 year growth

69%
Locations
San Jose, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Customer Service
CategoriesNew
Legal
Legal & Compliance
Requirements
  • Bilingual (English/Spanish)
  • 2+ years of experience in Management
  • 3+ years of experience in Immigration Law PREFERRED BUT NOT REQUIRED
  • 2-3 years of customer service and/or sales experience
  • Strong background with performance-based metrics
  • Case Management software experience is a major plus
  • Resourceful and motivated to solve issues as they arise
  • Customer service attitude
  • SALES MANAGERS ENCOURAGED TO APPLY WITH NO LEGAL BACKGROUND
Responsibilities
  • Directly oversees an Intake team and carries out supervisory responsibilities.
  • Review and assigns new business intake
  • Screen telephone calls before scheduling an attorney-client consultation
  • Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
  • Immediately contact every potential client and establish relationship with client
  • Follow up with pending inquiries
  • Update logs and reporting systems to reflect status of all potential new clients
  • Conduct potential new client interviews with genuine empathy and compassion
  • Schedule appointments for potential clients
  • Take accurate notes during the attorney-client initial consultation
  • Collaborate with our attorneys to complete the initial consultation process
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Follow instructions from the supervising attorney and perform accordingly
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)