Full-Time
Personal Lines Account Manager
Lake Michigan Credit Union
1,001-5,000 employees
Member-owned financial co-op providing loans
No salary listed
Company Does Not Provide H1B Sponsorship
Grand Rapids, MI, USA
In Person
Associate's
 Sales & Account Management (1) |
|---|
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- One to three years of experience in personal lines insurance, account management, customer service, or a related insurance role.
- An associate degree, completion of a specialized business or trade school program of approximately 64 credit hours, or an equivalent combination of education and experience.
- An active Property and Casualty Insurance License, or the ability to obtain one within a designated timeframe.
- Exceptional customer service and relationship-building skills.
- Strong verbal and written communication abilities, including the professionalism to handle sensitive and confidential conversations.
- Ability to educate clients and explain insurance concepts clearly and appropriately.
- Excellent organizational and time management skills with strong attention to detail.
- Ability to manage multiple priorities in a high-volume, fast-paced environment.
- Strong problem-solving skills and a commitment to delivering accurate, timely service.
- Experience using insurance carrier websites and agency management systems.
- Proficiency with Microsoft Office and other business applications.
- Serve as a primary point of contact for Personal Lines clients, provide outstanding service, and build long-term relationships.
- Educate clients on insurance coverages, policy exclusions, billing inquiries, and other personal insurance-related questions.
- Answer inbound client calls through a phone queue and respond promptly and professionally to inquiries.
- Process policy changes, endorsements, premium payments, and other servicing requests through carrier websites and agency management systems.
- Review policy renewals and remarket accounts to ensure clients receive appropriate coverage and competitive solutions.
- Evaluate non-renewals and cancellations, determine the appropriate course of action, and proactively communicate with clients.
- Handle underwriting requests and follow through to ensure timely resolution.
- Maintain accurate client records and documentation in agency systems.
- Partner with Producers and the Sales team to support new business opportunities and service existing accounts.
- Collaborate with internal departments and insurance carriers to resolve client issues efficiently.
- Provide timely updates and communicate effectively regarding account activity and policy changes.
- Support departmental initiatives and perform other assigned duties.
- Ensure all transactions and account activities comply with agency policies, carrier requirements, and applicable regulations.
- Maintain confidentiality of client information and uphold professional and ethical standards.
- Comply with applicable laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, and Office of Foreign Assets Control requirements.
- Adhere to and champion the organization's stated core values.
- Experience with AMS360.
Lake Michigan Credit Union (LMCU) is a member-owned financial cooperative that offers personal and business banking services. It provides checking and savings accounts, credit cards, and loan products such as mortgages, home equity loans, and auto loans, with an emphasis on low mortgage rates and low down payment options. Members access services through physical branches and online banking, with revenue primarily from interest on loans and related financial fees. Unlike traditional banks, LMCU is owned by its members, which can enable more favorable rates and terms. The company serves communities in Michigan and Florida, combining local presence with digital banking to support everyday financial needs. Its goal is to deliver affordable, accessible financial services to its members while growing a stable, member-driven financial cooperative.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Grand Rapids, Michigan
Founded
1933
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Simplify's Take
What believers are saying
- LMCU opened Detroit and Valrico branches in 2026, extending deposit and loan reach.
- June 2026 promotions strengthened commercial lending leadership across Michigan and Florida.
- Q1 2026 return on assets hit 1.28%, indicating strong operating performance.
What critics are saying
- Mortgage-heavy earnings face pressure when rates stay elevated through 2026.
- The 2023 NLRB labor case shows employee relations can escalate into public conflict.
- BBB logged 38 complaints in three years, signaling service and credit-reporting friction.
What makes Lake Michigan Credit Union unique
- Member-owned since 1933, LMCU pairs cooperative pricing with large-bank scale.
- LMCU reached 530,662 members and $16.86 billion assets by March 31, 2026.
- Its 75 branches across Michigan and Florida support relationship-based local lending.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Tuition Reimbursement
Company News
LMCU announces key changes to Commercial Lending leadership. Lake Michigan Credit Union (LMCU) is pleased to announce a pair of promotions that will reorient the credit union's Commercial Lending team toward continued success. LMCU has promoted Dan McLean to Chief Commercial Officer, with McLean bringing over 30 years of commercial lending experience to his new role. He's spent nearly 15 of those years at LMCU as a trusted leader - one whose thoughtful approach to collaboration and community has strengthened the organization's credit quality and expanded its market presence across both Michigan and Florida. McLean's new position comes at the same time as Pete Rahrig's promotion to Senior Vice President Commercial Lending Executive. An 11-year mainstay at LMCU, Rahrig will be responsible for the strategic growth and performance of the credit union's Michigan Commercial Lending team across the entire State, including its expanding Southeast Michigan market. "This is another step forward in our team's ongoing momentum in Commercial Lending," said LMCU Chief Lending Officer, Ellen Steinfeld. "Between Dan's leadership, Pete's eye for new opportunities, and the overall strength of our ever-growing team these past several years, I'm excited to see what new relationships we'll build with local business leaders." McLean, whose promotion follows the retirement of LMCU's previous Chief Commercial Officer, Jim Maskell, is looking forward to taking up the mantle. "Each year, I get more and more proud of LMCU's Commercial Lending team, and I can't wait to keep that momentum going by leading such a talented group of professionals," McLean said. "We're supporting Michigan and Florida businesses as they make major moves to improve their local economies, and it means a lot to help them build more, do more, and create more jobs."
Lake Michigan Credit Union welcomes Maria Labie to Southeast Michigan branch. Lake Michigan Credit Union is proud to welcome Mortgage Market Manager Maria Labie to the Southeast Michigan - Metro Detroit and Ann Arbor branch of LMCU. Maria brings a relationship-first approach to lending across Michigan. Known for her authenticity and personalized service, Maria works with professionals, athletes, business owners, and individuals, helping them navigate home financing with clarity and confidence. Whether she's working with first-time home buyers or specialized industries like construction, she adds a personal touch to every interaction to ensure her clients' unique needs are met. "Helping people achieve something deeply meaningful - homeownership - is something Maria finds incredibly rewarding," Vice President of Regional Mortgage Production Jake Williams said. "She excels at guiding clients through the process in a way that removes stress and builds confidence." Maria brings both experience and heart to every interaction. In today's fast-moving, technology-driven world, she makes it her goal to tailor solutions as unique as every one of her customers. "I chose LMCU because of its strong commitment to people, community, and innovation," Labie adds. "LMCU aligns with how I approach lending - putting relationships first while embracing forward-thinking solutions in an ever-evolving, AI-driven world." Based in Detroit and active throughout the state, she combines deep industry experience with a progressive, people-first mindset. For lending solutions, please reach out to Maria via phone at 313-616-4007.
Lake Michigan Credit Union hires Brock Blanchard as Mortgage Loan Officer in Grand rapids. Lake Michigan Credit Union ("LMCU") is proud to announce the hiring of Brock Blanchard as a Mortgage Loan Officer serving the West Michigan market. Blanchard brings nearly 20 years of mortgage lending experience to LMCU, with deep expertise in first-time homebuyer, conventional, FHA, and VA lending. A Grand Valley State University graduate and longtime West Michigan resident, he has strong roots in the communities he serves. Blanchard says LMCU's member-first culture made the decision an easy one. "There's a lot that goes into buying a home," he said. "For nearly 20 years, my job has been making sure the mortgage part is the easiest - and LMCU is exactly the kind of place that makes that possible."
Lake Michigan Credit Union hosts ribbon cutting for Downtown Detroit Branch. Detroit, MI May 13, 2026 - Lake Michigan Credit Union (LMCU) is proud to commemorate the recent opening of its Downtown Detroit Branch with a ribbon-cutting event to be held 3 - 5 p.m. on Wednesday, May 13, at the new branch, located at 2715 Woodward Ave, Suite A, Detroit, MI 48201. Serving as both a celebration of community and LMCU's continued commitment to meaningful growth in Southeast Michigan, the invitation-only event will bring together LMCU leadership and local officials, business owners, and community partners for an intimate milestone celebration. LMCU President and CEO Julie Leonard shared her enthusiasm for the occasion. "Opening on Woodward Avenue is a milestone we've worked toward with great intention," Leonard said. "Detroit has always set the standard for hard work, resilience, and community pride - and we're honored to be part of it. We're not just opening a branch here. We're making a long-term commitment to the people and communities along the Woodward corridor." LMCU Branch Market Leader Byron Sanders, who will lead the new Downtown Detroit Branch, echoed that commitment. "We may be new to the neighborhood, but we're already committed to it," Sanders said. "My team and I are here to make banking feel less like a transaction and more like a partnership. Becoming a member takes just minutes - but the relationship will last a lifetime." As part of its community commitment, LMCU will donate $10 to MCHS Family of Services for every new membership opened at the Downtown Detroit Branch through the end of June. MCHS is a Michigan nonprofit that has spent more than a century creating brighter futures for children, families, and older adults across the state, providing child welfare, housing, mental health, and community services. About Lake Michigan Credit Union. Lake Michigan Credit Union, established in 1933, is the largest credit union in Michigan and 13th largest in the country. Employing a staff of over 1,800 and serving more than 645,000 members, LMCU's assets exceed $15 billion, with over $17 billion in portfolio and serviced mortgages. LMCU has 75 convenient branch locations, including 23 across the Tampa Bay area and Southwest Florida. LMCU members have access to over 55,000 Allpoint ATMs worldwide. LMCU provides a full range of financial services, from high-interest-bearing checking accounts to personal loans, mortgages, business banking, investments, and insurance. To find out more, visit LMCU.org. Federally insured by NCUA. Equal Housing Lender. NMLS #442967 Media Contact: Christi Cowdin Chief Marketing Officer | Senior VP of Marketing (616) 242-9755 [email protected]
Lake Michigan Credit Union opens new Valrico branch. Lake Michigan Credit Union (LMCU) is excited to announce the grand opening of their new Valrico branch, located at 3467 Lithia Pinecrest Rd. As LMCU's 23nd branch in the Tampa Bay area and Southwest Florida, and 75th branch overall, the new Valrico location underscores the Grand Rapids-based credit union's continued commitment to growth across Central Florida. "We've seen tremendous growth in the Tampa Bay area, and the Valrico community is a natural next step for us," said LMCU President & CEO, Julie Leonard. "We're thrilled to bring our member-first approach to this growing area - and everything that comes with it, from great rates and products to local jobs and community involvement." LMCU Branch Market Leader for Valrico, Mary Boyd, shared her enthusiasm for serving the community. "Valrico is a wonderful community, and I couldn't be more excited to help our neighbors reach their financial goals - whether that's growing their savings, buying a home, or just finding a financial partner they can truly count on," Mary said. "At LMCU, we're not just opening a branch. We're making a commitment to this community."