Director – Aftermarket

Position Summary:

Milacron is seeking a dynamic and strategic Aftermarket Retrofit & Rebuild (R&R) Leader in Batavia, OH to oversee and drive the growth of our retrofit and rebuild business for our injection and extrusion machinery. This leadership role is responsible for overseeing the entire order process, operational performance, margins, strategic inventory investments, and ensuring quality and accuracy across all facets of the R&R business. The ideal candidate will support the field sales team through customer visits and quoting activities, fostering customer relationships, and proactively driving problem solving and tailored solutions for customer needs. This role requires regular travel and demands a strong blend of analytical skills, communication, organization, and a customer-focused approach to achieve strategic goals.

Relocation assistance may be available to those residing outside of the Greater Cincinnati/Tri-State area.

Responsibilities:

• Oversee the retrofit and rebuild order process from quotation to delivery, ensuring smooth and efficient operations.

• Manage list pricing strategies to maximize profitability while remaining competitive.

• Monitor and improve operational performance, margins, and quality standards.

• Develop and execute strategies for business growth within the retrofit and rebuild segment.

• Oversee strategic inventory investments to optimize stock levels, reduce lead times, and support growth initiatives.

• Collaborate with the sales team to support customer visits, technical discussions, and quoting activities.

• Establish and maintain strong customer relationships and address their needs effectively.

• Proactively identify customer challenges and drive problem solving, delivering tailored solutions that enhance customer satisfaction.

• Lead efforts in process improvement, operational excellence, and accuracy in all business activities.

• Track and report on key performance metrics, growth targets, and financial performance.

• Participate in the aftermarket leadership team, contributing to strategic planning and decision-making.

• Travel as necessary to support customer engagements, field visits, and business development activities.

• Manage the R&R team

Qualifications:

• 8+ years of experience in the industrial machinery services industry, with an in-depth understanding of retrofit and rebuild processes for machinery

• Proven track record of leading and managing teams within a similar operational or business growth role

• Familiarity with technical sales support, quoting, and customer engagement

• Strategic thinking with the ability to develop and execute growth strategies

• Strong understanding of pricing strategies, operational performance metrics, and profitability management

• Ability to build and maintain strong customer relationships

• Proficiency in analyzing operational data, financial metrics, and KPIs

• Willingness to travel regularly to support customer engagements and field activities

• Proficiency with relevant enterprise software, ERP systems, or CRM tools

• Knowledge of safety and quality standards in manufacturing environments

Preferred Qualifications:

• Bachelor’s degree in supply chain, Business, Engineering, or related field

• Experience with injection and extrusion machinery or similar manufacturing equipment.

• Experience with pricing strategies, strategic inventory planning, and customer solutions development

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Who we are:

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.