Manager, Applications & Systems Engineering

Position Overview

The Motion Control Systems division is seekinga ManagerII, Engineering, North America Applications and Systems,locatedonsite at our global headquarters in Radford, Virginia. This role leads the North America Level 2 Applications Engineering and Systems Engineering team. The position reports functionally through Product Engineering, with a dotted-line relationship to the MCS Global Vice President of Sales because its primary activities are customer-facing.

The ideal candidate is a collaborative, hands-on leader with strong structured problem-solving skills who can balance strategic improvement work with daily support for key customer accounts.

Tactically, theManagerleads immediate technicalproblemsolvingleveragingthe team, ensuring products meet customer requirements and functionas-intended. Both internally and in processes that involve customers(e.g.commissioning experiences),theManagerdrivesefficiencyandproductivitygains.This function leadstechnical support to sales and customers,resolvingquerieswith a goal towardcustomer satisfaction.

Strategically,theManagerdrives innovation by integratingnew technologiesand systemswith purposeanda goal of customer success. It contributes to strategic planning by forecasting future technical needs as an input to product planning. The position ensureshigh standardsininteroperabilityand inthe outcomes of our product developments,maintainingthe company’s reputation for quality and reliability.  

KeyResponsibilities

• Both pre-sale and post-salecustomerengagements arewithin the responsibilities of thisrole,however, focus is on post-sales customer support of MCS products and systems.  
  
• Collaborates closely with the L1 pre-sales Applications team to ensure cross-functionalalignment and interactions resulting in a more seamless and positive customer experience.
   
• Collaboratewith EMEAI andAsiaApplications Engineering teams toleveragesharedknowledge, experience,andcapabilities; adoptbest practices;anddrivestandardization across regions.
   
• Responsible forleading,tracking andmaintainingdata for Policy DeploymentTargets to Improve andKey Performance Indicatorsand achieving them through a closed-loop, continuous improvement and problem-solving approach, involving:driving changes through kaizens and process improvement, developing tools, a​nd building the team to support the growth of the business.
   
• Manage the North America Product Training function to ensure effective planning and delivery of external customer training, both in-house and at customer sites.
   
• Oversee responsibilities that include: 
  - Coordinating,schedulingandfacilitatinglive training sessions scheduled periodically throughout the year both on-site and off-site.
  - Creating andmaintainingtraining content including presentation materials anddemo/test units used during the class. 
  - Designing coursework and class syllabus to ensure maximum interest and impact to our customers.
   
• Establishstandard work thatdefines the North Americasupport structure and interfaces with otherbusinessfunctions.
   
• Promotes the growth and development of applications and systems teams at all levels toexpand the capabilities andexpertisewithin the group, including L1.
   
• Responsible forassistingNorth AmericaProduction, Quality and Engineering teams with defining quality issues and testing new products in development per customer requirements.
   
• Responsible formaking determinations of need andscheduling field service visits for troubleshooting,commissioningand training purposes. 
   
• Responsible for managing the budget of theApplications andSystems Engineering team.
   
• Travel up to 25% to customer sites.

Additionalduties and responsibilities may be assigned.
 

Required Skills and Qualifications

• Strongstructuredproblem-solving skills

• Employee performance management practices

• Detail-oriented approach.

• Results-oriented, self-starting, and proactive.

• Strong analytical skills

• Solidunderstanding of engineering documents (Schematics,ComponentData Sheets, PCB Layout, and product specifications)and technical product literature.

• Ability to collaborate with other team membersacross the organization and functions.

• Ability towritereports, business correspondence, etc.

• Ability to effectively present information and respond to questions fromcustomers,inspectors, managers, suppliers, and groups of engineers.

• Understanding ofmotion control theoryand essential components.

• Understanding of various fieldbus protocols 

• Experience withthe use ofmulti-meters,oscilloscopesand data recorders for the purpose of troubleshooting product & systems issues.

• Experienced withEMC/EMIissues includingwiring,shieldingand grounding practices.

• Bachelor’s degree in Electrical Engineeringor a related technical field.

• 10+ yearsof industrial experience in Industrial Automation ina technicaldiscipline.  

• Minimum3yearsapplication engineering, systems engineering or design engineering with heavy customer interface required.  

• Management or leadership experiencerequired. 

Preferred Skills and Qualifications

• Master’s degree in Electrical Engineeringor a related technical field.

Expected Base Salary Range: $100,000–$155,800

The salary range provided is intended to display the value of the company's basepaycompensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience,educationand internal peer compensation comparisons among other potential factors.

Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a ‘U.S. Person’,which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.