At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. 

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. Honesty, reliability, curiosity, collaboration, and passion are the key to achieving our purpose.

Job Summary

The senior level capacity planner has principal responsibilities for managing one of our mainframe client accounts to ensure optimal performance. 

These responsibilities include development of repeatable processes for providing KPI metrics aligned with organizational and client commitments. A core function is to identify and perform detail analyses which results in recommendations to both Ensono and the client on how to achieve the best performance on their mainframe compute environment.

This senior planner will also be engaged to support diagnostics and resolution contributing to incident root cause investigation. Performance analysis using internally developed tools/processes and vendor products to increase efficiency through automation and/or standard processes, as appropriate.

They’ll need to stay engaged with industry trends, products and service offerings, which are relevant to existing and emerging technologies. The planner will also interact with other technologies, such as storage, virtual tape, and network in support of the client environment. 

The Senior Capacity Planner will be engaged in a critical capacity project and support core company strategic initiatives. Will be involved in both existing client support, as well as onboarding new clients. The senior planner will also provide mentoring, technical leadership and guidance to other planners within the organization.

About the role and what you’ll be doing:

• Manage a large project with minimal support and shifting priorities.
• Support multiple client environments each having unique requirements and requests
• Understanding of SMF data flow
• Weekend support infrequent but possible (1 out of 10 weekends)
• Support team on-call rotation
• Develop client forecasting models
• Perform Analytical Modeling with tools used to right-size solutions
• Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems
• Client Onboarding and outmigration project support responsibilities
• Lead and mentor on high complexity assignments to other associates on the team
• Establish strong relationships with teams and outsource partners through continuous dialogue and support
• Define, engineer, and deploy automation solutions for capacity team supported processes

Required Qualifications

• Requires a minimum of 10 years of related experience with a Bachelor’s degree; or equivalent work experience
• Experience with Parallel Sysplex and handling more more than 150 LPARS
• Experience in Performance and Capacity Management
•  zCP3000 experience
• IBM pricing concepts and SCRT experience
• Proficient in identifying performance issues
• Mainframe experience (z-series, zos operating system etc.)
• Mainframe scripting/programing experience, utilizing JCL and/or other coding languages
• Expertise with statistical tools such as SAS, MXG
• Technical knowledge across multiple Mainframe teams  
• Understands the competitive landscape from both a business and technical perspective
• Proficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clients
• Exceptional interpersonal, verbal and written communication skills
• Customer Service skills at management level
• Experience establishing and documenting processes and procedures
• Strong collaboration and teamwork skills
• Understand a large-scale 24×7 production environment
• Strong problem solving and analytical skills with knowledge of problem analysis
• Must be self-motivated and able to manage multiple projects simultaneously
• Strong communication skills to liaise with cross-functional teams as well as provide guidance to junior team members

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.    

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.