Microsoft Dynamics Administrator

Great Purpose. Great People. Great Opportunities.

Imagine Your Impact

At Imagine Learning, we empower potential in students, educators, and one another. Together, we are reimagining what is possible in education and helping to transform learning outcomes.

As a Microsoft Dynamics CRM Administrator, you will play a key role in ensuring a stable, reliable, and high-performing CRM environment across a globally distributed organisation. A typical day involves supporting end users, troubleshooting complex system issues, and maintaining configuration and data integrity within Dynamics 365. Working closely with cross-functional teams, you will help ensure CRM capabilities align with business needs and support efficient, scalable operations.

Envision Your Experience.

In this role you’ll have the opportunity to:

• Serve as the primary point of contact for Dynamics 365 end-user support, ensuring a smooth user experience
• Troubleshoot CRM configurations, workflows, plugins, business rules, and data issues
• Maintain and update Dynamics 365 configurations including entities, forms, dashboards, and security roles
• Support a complex environment with integrations and Power Platform components
• Perform data maintenance and bulk operations to ensure data accuracy and integrity
• Support testing, documentation, and change management for system updates
• Collaborate with cross-functional teams to gather requirements and recommend solutions

Share Your Expertise.

Experience, education, and qualifications essential for success in this role include:

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) or equivalent experience
• Experience administering Dynamics 365 Customer Engagement modules
• Microsoft Power Platform Fundamentals certification desirable
• Experience working in complex or large-scale CRM environments

Key skills required:

• Strong troubleshooting across CRM configuration and integrations
• Experience with data import/export and data maintenance
• Familiarity with Power Platform (Power Automate, Power Apps, Dataverse)
• Ability to work across distributed teams
• Strong communication and stakeholder engagement
• Understanding of customisation concepts (JavaScript, C# desirable)
• Attention to detail and data accuracy
• Problem-solving and analytical thinking

Employment Type:Full-time, Permanent

Reporting to: IT / Systems Leadership

Work Model:Hybrid in the Kadubeesanahalli area of Bengaluru 

Compensation

Compensation for this role is competitive and aligned with local market benchmarks in India. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Benefits

• Health insurance
• Paid time off
• Statutory benefits including Provident Fund and gratuity
• Wellbeing resources
• Professional development opportunities
• Flexible working practices

At Imagine Learning, We Empower Potential

As a leading provider of digital-first K–12 curriculum solutions, at Imagine Learning we are committed to creating learning experiences that spark curiosity, creativity, and confidence. Our teams design innovative products that help educators personalise instruction and engage learners in meaningful ways. Our Curriculum-Informed AI™ approach reflects this commitment—technology that understands instructional context, respects educator judgement, and supports teachers in personalising learning at scale so every learner can thrive.

The same sense of purpose shapes our culture. At Imagine Learning, you will find meaningful work, opportunities for continuous learning, and collaboration with thoughtful, driven colleagues who care deeply about making a difference. We value curiosity, adaptability, and lifelong learning—for our learners and for ourselves.

Imagine Learning operates globally, with growing teams in India, the US, the UK, and Ireland. Depending on the role, we offer office-based or hybrid working arrangements aligned with local norms and business needs.

Equal Opportunity Statement:

Imagine Learning is an equal opportunity employer providing fair consideration without regard to caste, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic under Indian law.

To all recruitment agencies: Imagine Learning does not accept agency resumes without our express written permission. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location without written authorization to do so. Imagine Learning is not responsible for any fees related to unsolicited resumes.