Pathology Support Coordinator @ Natera

Pathology Support Coordinator

Posted on 3/1/2023

INACTIVE

Locations

Austin, TX, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

High School Diploma (or equivalent) required
2+ years of medical industry related experience
Previous computer experience is required
Previous data entry experience is required
Trained on all product types and able to accession with high accuracy and efficiency consistently
Ability to handle most escalations, discrepancies, and holds
Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs
Typing speed of at least 45wpm with high accuracy
Excellent oral and written communication skills required
Excellent critical thinking skills and the ability to use good judgment
Ability to perform required duties with a high degree of accuracy and attention to detail
Positive attitude and ability to work well with others

Responsibilities

Review select cases for accuracy of tissue request and escalate to PA's when needed, complete accurate data entry
Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work
Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made
Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates
Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
Must maintain a current status on Natera training requirements
Performs other duties as assigned

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required.

PRIMARY RESPONSIBILITIES

Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry.
Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases
This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
Must maintain a current status on Natera training requirements.
Performs other duties as assigned.

QUALIFICATIONS

High School Diploma (or equivalent) required.
2+ years of medical industry related experience.
Previous computer experience is required.
Previous data entry experience is required.

KNOWLEDGE, SKILLS, AND ABILITIES

Trained on all product types and able to accession with high accuracy and efficiency consistently.
Ability to handle most escalations, discrepancies, and holds.
Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs
Typing speed of at least 45wpm with high accuracy
Excellent oral and written communication skills required
Excellent critical thinking skills and the ability to use good judgment
Ability to perform required duties with a high degree of accuracy and attention to detail
Positive attitude and ability to work well with others

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page

1,001-5,000 employees

Website

Clinical genetic testing

Company Overview

Natera's mission is to change the management of disease worldwide with a focus on reproductive health, oncology, and organ transplantation.

Benefits

Flexible medical plans
Investment options
Time off
Workplace perks

Company Core Values

A person behind every sample
Embrace diversity
Be accountable
Think team
Learn and nimble
Show me the data
Be ready to change the world
Integrity is in our DNA