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Pathology Support Coordinator
Posted on 3/1/2023
Austin, TX, USA
Experience Level
  • High School Diploma (or equivalent) required
  • 2+ years of medical industry related experience
  • Previous computer experience is required
  • Previous data entry experience is required
  • Trained on all product types and able to accession with high accuracy and efficiency consistently
  • Ability to handle most escalations, discrepancies, and holds
  • Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs
  • Typing speed of at least 45wpm with high accuracy
  • Excellent oral and written communication skills required
  • Excellent critical thinking skills and the ability to use good judgment
  • Ability to perform required duties with a high degree of accuracy and attention to detail
  • Positive attitude and ability to work well with others
  • Review select cases for accuracy of tissue request and escalate to PA's when needed, complete accurate data entry
  • Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work
  • Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made
  • Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates
  • Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
  • Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and metrics for all tissue cases
  • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
  • Must maintain a current status on Natera training requirements
  • Performs other duties as assigned

1,001-5,000 employees

Clinical genetic testing
Company Overview
Natera's mission is to change the management of disease worldwide with a focus on reproductive health, oncology, and organ transplantation.
  • Flexible medical plans
  • Investment options
  • Time off
  • Workplace perks
Company Core Values
  • A person behind every sample
  • Embrace diversity
  • Be accountable
  • Think team
  • Learn and nimble
  • Show me the data
  • Be ready to change the world
  • Integrity is in our DNA