Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a highly skilled IT professional with a passion for providing top-notch customer service and technical support? If so, as an IT Site Services and Events Engineer at Nutanix, you will have the opportunity to showcase your expertise by supporting internal employees with all their computer and IT needs. Your role will be vital in ensuring smooth operations and allowing employees to thrive in their roles. Joining our team will also provide you with the flexibility to work on various IT projects and be the face of IT support for in-person staff, making a real impact in the workplace.
Information Technology at Nutanix
The Global IT Services team at Nutanix is a dynamic and diverse group of 30 staff spread across various locations globally, including a main presence in San Jose and Bangalore. Recent successes include supporting enhanced security efforts, office expansions, and process improvement initiatives. What sets this team apart is their collaborative approach to solving complex IT challenges, their commitment to continuous learning and growth, and the opportunity to work with cutting-edge technology in a fast-paced and innovative environment. Join us in revolutionizing the future of IT services at Nutanix.
Your Role
- Conduct regular health checks on office IT services to ensure smooth operation for end users and systems. This includes monitoring network connectivity, software updates, and system backups.
- Provide Audio Visual (AV) support for Zoom meetings and webinar events, including executive events. This includes setting up AV equipment, troubleshooting technical issues, and ensuring a seamless virtual experience.
- Assist with day-to-day office setups, including configuring monitors, keyboards, mice, IP phones, and cabling at workstations. This also involves managing conference room equipment for meetings and presentations.
- Work as an individual contributor within a collaborative team environment. Collaboration with all IT teams is essential for success in this role, as teamwork is key to achieving our goals.
- Focus on acclimating to the Nutanix tool set within the first year in order to gain autonomy and effectively support our users. This will involve learning how to use the tools efficiently and confidently in your daily tasks.
What You Will Bring
- Demonstrate excellent communication and interpersonal skills
- Show a strong ability to work independently with little supervision
- Have a minimum of 2-3 years of relevant experience in IT site services or a similar role
- Possess strong knowledge of IT software and hardware, particularly Apple and Lenovo products
- Show good knowledge of cloud-based management tools for endpoint devices like MS Intune and Jamf
About the Team
About Your Manager: Mike Oeschger, Sr. Manager Global IT Services, is a seasoned leader with over 20 years of experience in IT enterprise environments. He is a certified ITIL expert in IT service management and has successfully managed large support teams, delivered high-quality service to over 15,000 global employees, and implemented innovative solutions to improve and automate processes, metrics, and tools.
What The Team Says: Mike is known for his great communication skills, forward thinking approach, use of data to make decisions, and proactive mindset to make changes for the better.
How We Work: Our team at Nutanix operates globally and works in a Hybrid role, allowing us to collaborate effectively across different time zones and regions.
The pay range for this position at commencement of employment is expected to be between USD $ 76,400 and USD $ 153,120 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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