Description
We’re Hiring for aCustomer Experience Specialist!
If you are excited and passionate about helping#LetsSolveWater, consider joining our team today! Xylem, Inc.is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.At Xylem, you will have the opportunity to solve water by participating in our paidVolunteer Program, Xylem Watermark!
THE ROLE:The Branch Coordinatorwill be responsible forassisting customers in a personalized and friendly manner to ensure every experience is an exceptional one. This role will also serve as administrative support for the service center and region they support and is available to assist customers with their Xylem product selection and availability, order entry, product delivery and return, and invoicing (duties may vary between US and Canada).
CORE RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.:
- Act as site champion for safety. Manage injury reporting through GenSuite. Participate in routine safety calls and/or meetings.
- General support for all regional service centers such as setting up accounts in GEP and maintaining service agreements.
- Assist with GIM (Global Inventory Management) reconciliation, confirming stock locations and assignments and physical inventory counts.
- Assist service personnel to ensure Preventative Maintenance Agreements are completed properly. Manage inbound phone calls, online inquires and customer walk-ins.
- Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods and services timely and accurately.
- Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles.
QUALIFICATIONS:
- Ability to effectively communicate verbally and in writing
- Effective interpersonal skills with customers and employees
- Computer proficiency to include Microsoft Word and Excel
- Solid math skills
- General accounting skills
- Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
- Resourceful and well organized; efficient and detail oriented
- Ability to adapt to frequent change in a high pressure environment
- Strong sense of responsibility and desire to complete tasks properly
- Ability to work independently or as part of a team
- Ability to work across multiple ERP (Enterprise Resource Planning) systems
Education & Experience
- High school graduate; 2 or 4 year college graduate preferred
- Prior experience in a commercial or industrial environment helpful
- Prior experience in an equipment rental environment helpful
Specialized Knowledge Required–Including any required certificates, licenses, and registrations
- Forklift certification an asset
DAY IN THE LIFE:
In this role, the working environment may consist of intermittent exposure to outdoor weather conditions and shop/jobsite noise. The physical demands may include but not limited to considerable standing, walking, bending and lifting of up to 50 pounds. In addition, this role may require travel.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolioofsmart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
