Full-Time

Vice President

Global Incident Management & Escalations

Confirmed live in the last 24 hours

MongoDB

MongoDB

5,001-10,000 employees

Developer data platform with multi-use capabilities

Data & Analytics

Senior

New York, NY, USA

Required Skills
Management
Development Operations (DevOps)
Requirements
  • At least ten (10) years experience in a highly technical, post-sale leadership role at a software company in either a Customer Support or Professional Services role
  • At least (4) years of experience in an Incident Response global leadership role
  • Experience with implementing whole-company high-severity issue de-escalation patterns
  • Experience sourcing, hiring and developing global teams
  • Experience with implementing ITIL, Incident Command, and knowledge services
  • Ability to support virtual and on-site meetings with customers
  • Prior global people management experience in a high-growth corporate environment
  • Experience managing escalations at scale
  • Prior experience as a software engineer or DevOps expert
  • Experience at a database company or similar highly concurrent distributed system
  • Born-in-the-cloud XaaS experience
  • Experience producing management dashboards using tools like Tableau
Responsibilities
  • Managing critical production down incidents to rapid closure
  • Overseeing post-incident root cause analyses
  • Collaborating with various teams to address issues impeding product use
  • Proactively preventing escalations
  • Collaborating with product management and engineering teams
  • Driving continuous improvement for customer experience

MongoDB offers a developer data platform with capabilities for transactional, search, analytics, and mobile use cases, featuring a flexible document data model and a unified query interface. The platform includes cloud services, multi-cloud developer data platform, and self-managed options, empowering developers to build faster and scale further.

Company Stage

Series F

Total Funding

$311M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

20%

1 year growth

31%

2 year growth

60%

Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility