Product Design Lead

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago’s Best Places to Work, Midsize Companies (2021-2024).

• Forbes’ America’s Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

 Kin is taking on the home insurance market with accelerated growth to help customers in climate affected states get affordable property insurance. We are a direct to customer business and our agents and support staff process complex information to ensure our customers find the best insurance policy for them. We are looking for a Lead Product Designer to join our growing design team and own our support experience to help our agents seamlessly access information and guide our customers through the policy buying process. 

In this role, you will be responsible for initiatives primarily related to the support experience — with occasional support for customer experiences — and work across product teams to ensure a smooth experience for our internal stakeholders. You will be managing a small design team, partner with design systems and research teams and collaborate closely with Sales Automation, Claims and Expansion and Product Platform teams (product managers and engineers) and agents through design jams and sprints to transform our support experience. You will play an integral role in helping Kin scale by enabling process efficiencies for internal stakeholders by helping them access the most important information at the right time.

A day in the life could include: 

•  Collaborate with cross-functional teams to ideate, design, and prototype products that push the boundaries of Kin’s support and customer experiences

• Design experiences with a focus on information hierarchy to help Kin agents and support staff digest large datasets to effectively support Kin customers

• Design leading-edge concepts through the craft of end-to-end flows which impact broad sets of internal users at scale

• Take broad, conceptual ideas and turn them into meaningful experiences for our Kin customers that drive product strategy and business impact

• Design new experiences or layouts that set the enterprise UX design standard at Kin and evolves our visual systems

• Play an active role in communicating strategic decisions around the future direction of Kin’s support experiences

• Give and solicit feedback from support agents and the broader product team in order to continually raise our bar for quality

• Manage and mentor 1-2  designers within the Support Experience vertical

• Lead a partnership with product managers, engineers, researchers, and data scientists to oversee the user experience of a product from conception to launch

I’ve got the skills… but do I have the necessary ones?

• Experience showcasing your end-to-end design process across multiple projects that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work

• Experience designing and launching impactful direct to consumer experiences

• Experience connecting your work with other industry-leading related initiatives across the company while driving collaboration and rooting design decisions in data and research insights

• Examples of leadership in non-product dimensions that have made a team stronger and positively impacted the work environment

Other must haves:

• Bachelor’s degree in design, HCI, cognitive science or equivalent experience

• 8+ years of experience designing products for mobile and responsive web

• Work within a fast paced agile environment

• Facilitation skills to lead workshops and design sprints

• Professional communication skills, both written and verbal

• Growth mindset and willingness to absorb large amounts of information and complex context

Oh, and don’t worry, we’ve got you covered! 

• Medical, dental and vision insurance

• Flexible PTO policy

• Remote work

• Generous equity package

• 401K with company match

• Parental leave

• Continuing education and professional development

• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

#LI-Remote

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.