Full-Time
Level AI
51-200 employees
Enhances customer experience through intelligent automation
No salary listed
Senior, Expert
Noida, Uttar Pradesh, India
- 6+ years in software development, with leadership experience.
- Expertise in full-stack development (React, Node.js, or similar).
- Hands-on experience with LLMs and advanced algorithms.
- Strong problem-solving skills and ability to work in ambiguity.
- Familiarity with cloud platforms (AWS, GCP, etc.) and rapid prototyping tools.
- Collaborate with leadership to define and prototype new product ideas.
- Build full-stack solutions, from front-end interfaces to scalable back-end systems.
- Leverage LLMs and develop custom algorithms to power innovative features.
- Rapidly iterate on prototypes to validate concepts and ensure feasibility.
- Mentor team members and maintain high technical standards.
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Size
51-200
Company Stage
Series C
Total Funding
$74.4M
Headquarters
Mountain View, California
Founded
2018
Simplify's Take
What believers are saying
- Increased demand for AI-driven customer service solutions boosts Level AI's market potential.
- Growing interest in real-time conversational intelligence tools enhances call center performance.
- Rising adoption of generative AI technologies automates tasks and personalizes interactions.
What critics are saying
- Emerging competition from other AI platforms threatens Level AI's market share.
- Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.
- Data privacy regulations may impact operations, especially with new monitoring features.
What makes Level AI unique
- Level AI integrates human and machine intelligence for enhanced customer experience.
- The company eliminates data silos, improving decision-making and customer interactions.
- Level AI's subscription model offers steady revenue and customer retention.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Remote Work Options
Parental Leave
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↓ -1%2 year growth
↓ -1%Level AI, a provider of conversation intelligence solutions for contact centers, today introduced AgentGPT, a generative artificial intelligence product for customer service teams.
Additionally, Level AI closed a $20 million Series B financing round, led by Neeraj Agrawal at Battery Ventures, who also led the company’s Series A round.
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)-- #AI--Level AI, whose AI-driven technology is modernizing customer service and experience, announced today new product features amid soaring demand for its platform. New features include much-requested agent screen monitoring and recording, which are powered by Level AI’s state-of-the-art artificial intelligence technology. This product release comes as Level AI has experienced a significant surge in sales of its software, adding customers like OpenTable, Toast
Level AI, a company providing call center automation software, has raised $20 million in funding from venture capital investors.