Full-Time
IT Helpdesk
Woongjin
51-200 employees
ERP, cloud, SAP, and IT staffing
Compensation Overview
$56k - $59k/yr
Kokomo, IN, USA
In Person
 IT & Security (2) |
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- Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience
- Must be willing to travel up to 10% of time
- 8am – 5pm working hour
- Sometimes need to work at night and Saturday and Sunday if it is required
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
- Android mobile in corporation experience is a plus
Woongjin Inc. helps US businesses modernize their technology and staffing. It offers ERP and cloud services, with SAP S/4HANA and SAP Business One implementations as an SAP Gold Partner, plus Microsoft Dynamics 365 and AWS cloud capabilities. It also sells its own WRMS Rental Management System for managing sales, logistics, assets, and services for rental companies, and has expanded into digital mobility solutions for car dealerships. Beyond tech consulting, it runs a bilingual IT, finance, logistics, and admin staffing division that places Korean/English speakers in US companies. Its goal is to accelerate digital transformation for corporate clients while growing its US rental and IT services market, and exploring a potential spin-off of its IT division.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Buena Park, California
Founded
N/A
Simplify's Take
What believers are saying
- AWS incentives boost Woongjin's manufacturing managed services March 2026.
- Bilingual IT staffing demand surges 25% Q1 2026 from Hyundai Kia EV chains.
- SAP S/4HANA project accounting enhancements released February 2026.
What critics are saying
- SAP Rise program bypasses Woongjin, eroding S/4HANA revenue in 6-12 months.
- Robert Half poaches Woongjin's staffing clients with faster placements in 3-6 months.
- Parent Group's debt triggers U.S. funding cuts in 18-24 months.
What makes Woongjin unique
- Woongjin Inc. delivers WRMS rental system from parent Group's expertise.
- Sole Korean firm integrating mobility platform, SAP ERP, AWS concurrently.
- Specializes in bilingual Korean-English IT staffing for U.S. automotive clients.
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