Technical Support Specialist

Overview

PACE Supply is seeking a knowledgeable and customer-focused Technical Support Specialist – HVAC to support our branch teams, contractors, and customers with technical expertise, product guidance, and troubleshooting support. This role serves as a technical resource for HVAC systems, helping drive customer success, sales growth, and operational efficiency through expert product and application support.

As an employee-owned company, PACE Supply offers a stable, growth-oriented environment with opportunities for professional development and advancement.

Responsibilities

Technical Support & Customer Assistance

• Provide technical guidance and troubleshooting support for HVAC equipment, controls, and related systems.
• Assist contractors, internal sales teams, and branch staff with product selection, application questions, and system design considerations.
• Diagnose equipment issues and recommend solutions, parts, or system adjustments.
• Support start-up, commissioning, and warranty-related inquiries when needed.

Training & Knowledge Sharing

• Conduct technical training sessions for internal teams and customers on HVAC products, new technologies, and best practices.
• Develop and maintain technical documentation, FAQs, and troubleshooting guides.
• Stay current on manufacturer updates, product releases, and industry trends.

Sales & Branch Support

• Partner with Inside and Outside Sales teams to support technical quoting and project opportunities.
• Serve as a technical liaison between PACE Supply, manufacturers, and contractors.
• Assist with complex projects, specifications, and system recommendations.

Operational & Administrative

• Document technical inquiries and resolutions in internal systems.
• Support warranty claims, product returns, and manufacturer coordination.
• Travel to branches or job sites as needed to provide technical support.

Qualifications

Required:

• A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
• 2 years of experience in HVAC technical support, service, installation, engineering, or related field.
• Strong knowledge of HVAC equipment, systems, controls, and applications (commercial and/or residential).
• Experience troubleshooting HVAC systems in the field or in a technical advisory role.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and CRM/ERP systems.

Preferred:

• HVAC certifications (EPA 608, NATE, or manufacturer certifications).
• Experience working with HVAC distribution, contractors, or OEM manufacturers.
• Technical training or instructor experience.
• Bachelor’s degree in HVAC, Engineering, or related field (or equivalent experience).

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Work Environment

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. 

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Work Environment

Physical Requirements:

• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.

Environmental Conditions:

• The employee is frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally, the employee may be exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.

Benefit Snapshot:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

Relocation Benefits

NO

Remote Availability

HYBRID

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.

Compensation: 75000 to 90000 (USD)